Windows 8 and 8.1 Forums


External Hard Disk maybe corrupted?

  1. #1

    External Hard Disk maybe corrupted?


    Hi Guys,

    Would like to seek your assistance on this matter, I tried opening video files in my Seagate hard disk but it seems that there are some issues:

    01) Hard disk lags when clicking on it.
    02) All files are in there, but when I open the file it lacks
    03) Some files cannot be opened (VLC says bad descriptors)

    Tried looking for answers online, it could be some bad sectors or bad descriptors, Am currently doing a CHKDSK. Here is the current report:

    Log Name: Application
    Source: Chkdsk
    Date: 13/10/2015 12:13:35 AM
    Event ID: 26227
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: AV17
    Description:
    Chkdsk was executed in spotfix mode on a read-write volume.
    Checking file system on I:
    Volume label is FreeAgent GoFlex Drive.
    Examining 14 corruption records ...
    Record 1 of 14: 0x1 Bad clusters in file "\Documents and Settings\1 <0x1,0x11d2>" starting at file offset 0x1000 ... Read failure with status 0xc000009c at offset 0x6e8d8000 for 0x1000 bytes.
    Read failure with status 0xc000009c at offset 0x6e8d8000 for 0x1000 bytes.
    Read failure with status 0xc000009c at offset 0x6e8d8000 for 0x1000 bytes.
    corruption found and fixed.
    Record 2 of 14: 0x1 Bad clusters in file "\Documents and Settings\1 <0x1,0x11d2>" starting at file offset 0x3000 ... Read failure with status 0xc000009c at offset 0x6e8da000 for 0x1000 bytes.
    Read failure with status 0xc000009c at offset 0x6e8da000 for 0x1000 bytes.
    Read failure with status 0xc000009c at offset 0x6e8da000 for 0x1000 bytes.
    corruption found and fixed.
    Record 3 of 14: Bad subtree in index "$I30" of directory "\Documents and Settings\1 <0x1,0x11d2>" ... The multi-sector header signature for VCN 0x3 of index $I30
    in file 0x11d2 is incorrect.
    b4 4e db 94 3c 34 41 43 ?? ?? ?? ?? ?? ?? ?? ?? .N.”<4AC........
    The first index entry offset, 0xd02d8fc2, for index $I30 in file 0x11d2
    points beyond the length, 0xfe8, of the index. VCN is unknown.
    corruption found and fixed.
    Record 4 of 14: Index "$I30" of directory "\Documents and Settings\1 <0x1,0x11d2>" is mis-ordered ... unexpected corruption found.
    14 corruption records processed in 53.8 seconds.
    Windows could not fix all issues with this drive.
    Please run chkdsk /f to find and fix all problems with this drive.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Chkdsk" />
    <EventID Qualifiers="0">26227</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-10-12T16:13:35.000000000Z" />
    <EventRecordID>86613</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AV17</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    Checking file system on I:
    Volume label is FreeAgent GoFlex Drive.
    Examining 14 corruption records ...
    Record 1 of 14: 0x1 Bad clusters in file "\Documents and Settings\1 &lt;0x1,0x11d2&gt;" starting at file offset 0x1000 ... Read failure with status 0xc000009c at offset 0x6e8d8000 for 0x1000 bytes.
    Read failure with status 0xc000009c at offset 0x6e8d8000 for 0x1000 bytes.
    Read failure with status 0xc000009c at offset 0x6e8d8000 for 0x1000 bytes.
    corruption found and fixed.
    Record 2 of 14: 0x1 Bad clusters in file "\Documents and Settings\1 &lt;0x1,0x11d2&gt;" starting at file offset 0x3000 ... Read failure with status 0xc000009c at offset 0x6e8da000 for 0x1000 bytes.
    Read failure with status 0xc000009c at offset 0x6e8da000 for 0x1000 bytes.
    Read failure with status 0xc000009c at offset 0x6e8da000 for 0x1000 bytes.
    corruption found and fixed.
    Record 3 of 14: Bad subtree in index "$I30" of directory "\Documents and Settings\1 &lt;0x1,0x11d2&gt;" ... The multi-sector header signature for VCN 0x3 of index $I30
    in file 0x11d2 is incorrect.
    b4 4e db 94 3c 34 41 43 ?? ?? ?? ?? ?? ?? ?? ?? .N.”&lt;4AC........
    The first index entry offset, 0xd02d8fc2, for index $I30 in file 0x11d2
    points beyond the length, 0xfe8, of the index. VCN is unknown.
    corruption found and fixed.
    Record 4 of 14: Index "$I30" of directory "\Documents and Settings\1 &lt;0x1,0x11d2&gt;" is mis-ordered ... unexpected corruption found.
    14 corruption records processed in 53.8 seconds.
    Windows could not fix all issues with this drive.
    Please run chkdsk /f to find and fix all problems with this drive.
    </Data>
    </EventData>
    </Event>

    Is there anything I need to worry about as the files cannot be played completely? Will a transfer to another hard drive solve this issue? Is there anything I can do to salvage this?

      My System SpecsSystem Spec

  2. #2


    Hard disks can go from unreliable to totally failed without any warning. I had a Seagate 3TB reporting problems one day, and before I could back the files off the drive, it totally failed.

    So, once you start getting these failures, you should copy off the files and folders -- while you still can!

    Unless you're willing to pay a HUGE sum to have the drive rebuilt by commercial data recovery services (which typically start at $1000 USD), then there is nothing you can do to salvage the drive.
      My System SpecsSystem Spec

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