Windows 8 and 8.1 Forums


Hardware keyboard doesn't work

  1. #1


    Posts : 5
    Win 8.1

    Hardware keyboard doesn't work


    I have searched for and updated the driver, but my keyboard (HP Pavilion X2, Win 8.1) still doesn't work. Any ideas?

      My System SpecsSystem Spec

  2. #2


    Is this a followup to a different thread? If so provide a link to it please.

    You have a laptop, has it been disassembled at any time? If yes, do it again and check that the cable connecting the keyboard to the motherboard is plugged in and the retainer is fully seated.

    Does an external USB keyboard work?
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Win 8.1


    No, not a follow-up. Never been disassembled. Two months old . I don't have a USB to try.
      My System SpecsSystem Spec

  4. #4


    If it's two months old it should still be under warranty so return it for repair or replacement.
      My System SpecsSystem Spec

  5. #5


    Quote Originally Posted by Traveler View Post
    No, not a follow-up. Never been disassembled. Two months old . I don't have a USB to try.
    The link is to the HP Customer Support: Contact HP Customer Support | HP® Customer Support
      My System SpecsSystem Spec

  6. #6


    Try plugging your keyboard into another computer. If it still doesn't work, it might be broken. The warranty for the keyboard is still valid, exchanging it for a new one with the manufacturer.
      My System SpecsSystem Spec

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