USB3.0 problem with wake up after hibernate

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kiwichick

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Hi there, I own a new Acer E5 laptop running Windows 8.1. I have a problem with the USB3.0 port not recognising a USB3.0 device plugged into it when it wakes from hibernate. I have to unplug the device and plug it back in again for it to be recognised. It wakes correctly if there is a USB2.0 device plugged into the USB3.0 port. And, the USB3.0 device will wake if it's plugged into a USB2.0 port. I have seen other posts online with people having similar issues but they seem to be problems with the USB3.0 port not waking at all regardless of what type of device is plugged in. If anyone has any ideas what's going on, I'd be very grateful. Cheers.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer E5-551G-T82H
    Browser
    FirefoxPortable
Hibernate has never worked correctly from the beginning. Personally I would use Sleep state or just shut it down if you are not going to use the computer for a while.
 

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  • OS
    Linux Mint 17.2
    Computer type
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    Toshiba Satellite C850D-st3nx1
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My experience is different and hibernate does work well the vast majority of the time with notebooks. Since notebooks typically do run off the battery, and since charged batteries do run down, if that ever happens when you are not around to save your data and properly shut down, you need to keep hibernate enabled.

If you keep your notebook plugged in most of the time, most notebooks let you change the power action when you close the lid to sleep instead of hibernate. It might be worth a try to see what happens. Either way, USB devices are supposed to be recognized when the systems they are attached to wake from any power setting.

The problem here is USB 3.0 which sadly, had not had a good track record. USB 3.0 was supposed to fix all the problems USB 2.0 was supposed to fix with USB 1.x. :( And I note it is not uncommon for USB devices attached to PCs to no be recognized after they come out of sleep too - particularly, hybrid sleep which is more like hibernation but for PCs which have ATX power supplies connected all the time. :(

Since your devices do wake properly, just not when in the right ports, it seems apparent the problem here is with USB and sadly, other than making sure you have the most current Acer drivers for your notebook, and the most current drivers for your USB devices, there is not much you can do. Sorry.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop
Itaregid said:
My experience is different and hibernate does work well the vast majority of the time with notebooks. Since notebooks typically do run off the battery, and since charged batteries do run down, if that ever happens when you are not around to save your data and properly shut down, you need to keep hibernate enabled.

If you keep your notebook plugged in most of the time, most notebooks let you change the power action when you close the lid to sleep instead of hibernate. It might be worth a try to see what happens. Either way, USB devices are supposed to be recognized when the systems they are attached to wake from any power setting.

The problem here is USB 3.0 which sadly, had not had a good track record. USB 3.0 was supposed to fix all the problems USB 2.0 was supposed to fix with USB 1.x. :( And I note it is not uncommon for USB devices attached to PCs to no be recognized after they come out of sleep too - particularly, hybrid sleep which is more like hibernation but for PCs which have ATX power supplies connected all the time. :(

Since your devices do wake properly, just not when in the right ports, it seems apparent the problem here is with USB and sadly, other than making sure you have the most current Acer drivers for your notebook, and the most current drivers for your USB devices, there is not much you can do. Sorry.
Click to expand...

Thanks very much. I have never had any problems whatsoever with hibernate in any way, shape or form. This has only been since I got my new laptop with Windows 8 and USB3.0. I have read about issues with USB3.0 waking up so I guess this is just my version. It's not the worst thing in the world, just a pain in the butt. I have to say, I'm more disappointed that I haven't noticed any real difference in speed which is a shame cos that was my whole purpose of getting a laptop and flash drive with USB3.0 support.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer E5-551G-T82H
    Browser
    FirefoxPortable
I'm more disappointed that I haven't noticed any real difference in speed which is a shame cos that was my whole purpose of getting a laptop and flash drive with USB3.0 support.
Click to expand...
Compared to what?
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop
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