Windows 8 and 8.1 Forums


both scanner not working

  1. #1


    Posts : 67
    win 8.1

    both scanner not working


    i am new to windows 8.1 therefore i will be asking lot of questions in coming week

    i have installed BENQ Scanner 5000 and HP Deskjet 2480 all in one

    both scanners is not being picked up by my HP Laptop

    when i connect BENQ Scanner it is not being shown in devices and printer

    when i connect HP Deskjet 2480, it is shown not connected in devices and printer

    they work fine in my old dell laptop running windows 7

      My System SpecsSystem Spec

  2. #2


    Posts : 67
    win 8.1


    hp deskjet offer the following application

    but it dont offer scan option
    Attached Thumbnails Attached Thumbnails hp 3.jpg   hp 2.JPG   hp 1.jpg  
      My System SpecsSystem Spec

  3. #3


    Posts : 67
    win 8.1


    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    Eastbourne uk
    Posts : 89
    Windows 10 x64 Home Build (Version 1709) 16299.125


    Are you doing this with cable or wireless because if wireless you set it up from your printer once that is done you should find it on your laptop.
    If cable then use cd.
    on wire free you have to enter your password that connets your laptop to the internet into the printer it will then find your laptop as described above.
    Once both as found one another you should find in device manager your printer it wont show scanner as it is all in one.
    Once installed then insert cd to finish off it will skip the bit where it saids wire free.
    Hope this helps you

    Once set up it will do a test to make sure computer/laptop can see one another and print out a test sheet put that is scanner if ok and it will then finish setting its self up.
    Last edited by hTconeM9user; 04 Aug 2015 at 05:34. Reason: adding
      My System SpecsSystem Spec

  5. #5


    Eastbourne uk
    Posts : 89
    Windows 10 x64 Home Build (Version 1709) 16299.125


    Why do you need 2 scanners
      My System SpecsSystem Spec

  6. #6


    Posts : 67
    win 8.1


    Quote Originally Posted by hTconeM9user View Post
    Why do you need 2 scanners
    one for office and one for home
      My System SpecsSystem Spec

both scanner not working
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