both scanner not working

makhan10

Member
Messages
104
i am new to windows 8.1 therefore i will be asking lot of questions in coming week

i have installed BENQ Scanner 5000 and HP Deskjet 2480 all in one

both scanners is not being picked up by my HP Laptop

when i connect BENQ Scanner it is not being shown in devices and printer

when i connect HP Deskjet 2480, it is shown not connected in devices and printer

they work fine in my old dell laptop running windows 7
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion
    CPU
    Intel 1.7 GHz i3 Core
    Memory
    8GB
    Hard Drives
    500 GB
    Internet Speed
    8 Mbps
hp deskjet offer the following application

but it dont offer scan option
 

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My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion
    CPU
    Intel 1.7 GHz i3 Core
    Memory
    8GB
    Hard Drives
    500 GB
    Internet Speed
    8 Mbps
hp 4.JPG
 

My Computer

System One

  • OS
    win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion
    CPU
    Intel 1.7 GHz i3 Core
    Memory
    8GB
    Hard Drives
    500 GB
    Internet Speed
    8 Mbps
Are you doing this with cable or wireless because if wireless you set it up from your printer once that is done you should find it on your laptop.
If cable then use cd.
on wire free you have to enter your password that connets your laptop to the internet into the printer it will then find your laptop as described above.
Once both as found one another you should find in device manager your printer it wont show scanner as it is all in one.
Once installed then insert cd to finish off it will skip the bit where it saids wire free.
Hope this helps you

Once set up it will do a test to make sure computer/laptop can see one another and print out a test sheet put that is scanner if ok and it will then finish setting its self up.
 
Last edited:

My Computer

System One

  • OS
    Windows 10 x64 Home Version 1803 (Build 17134).472
    Computer type
    Laptop
    System Manufacturer/Model
    HP 15-bw067sa
    CPU
    AMD Dual-Core Processor E1-7010(1.5GHz)
    Motherboard
    HP
    Memory
    4096MB RAM
    Graphics Card(s)
    AMD Radeon tm R2 Graphics
    Screen Resolution
    1366x768 Pixels
    Hard Drives
    Toshiba
    Case
    True Blue
    Cooling
    Fan
    Keyboard
    Prection Touchpad
    Mouse
    Built in with touch keyboard
    Internet Speed
    Fast
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
    Other Info
    Microsoft Office 365 new version: Fast Track Office 2016
    CCleaner
Why do you need 2 scanners
 

My Computer

System One

  • OS
    Windows 10 x64 Home Version 1803 (Build 17134).472
    Computer type
    Laptop
    System Manufacturer/Model
    HP 15-bw067sa
    CPU
    AMD Dual-Core Processor E1-7010(1.5GHz)
    Motherboard
    HP
    Memory
    4096MB RAM
    Graphics Card(s)
    AMD Radeon tm R2 Graphics
    Screen Resolution
    1366x768 Pixels
    Hard Drives
    Toshiba
    Case
    True Blue
    Cooling
    Fan
    Keyboard
    Prection Touchpad
    Mouse
    Built in with touch keyboard
    Internet Speed
    Fast
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
    Other Info
    Microsoft Office 365 new version: Fast Track Office 2016
    CCleaner
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