Windows 8 and 8.1 Forums


Can't access admin tool of comcast modem

  1. #1


    Posts : 33
    Windows 8

    Can't access admin tool of comcast modem


    Normally when you go to a default gateway of a modem or router you can access the devices admin tool. In my case with a comcast modem I was not able to access the admin tool until they reset it. I wasn't even to access the login page of the admin tool. It kept timing out. What are the reasons for the admin tool login page timing out? I have NEVER experienced this with any previous router or modem. Could someone be screwing with me and how?


    Comcast Business | Set up and manage your Comcast Business Wireless Gateway

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  2. #2


    I don't have Comcast but do have Verizon and to access the setup page for that router, I have to enter an ID and password that Verizon provided me. The typical default IDs and passwords do not work. I suspect it might be the same with Comcast. I would check with them to find out.
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  3. #3


    Posts : 33
    Windows 8


    Quote Originally Posted by Mark Phelps View Post
    I don't have Comcast but do have Verizon and to access the setup page for that router, I have to enter an ID and password that Verizon provided me. The typical default IDs and passwords do not work. I suspect it might be the same with Comcast. I would check with them to find out.
    Yes that is true. Unfortunately as I said I couldn't access the login page. This is what I'm talking about.

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  4. #4


    All the modems I've used, including the ones furnished by Verizon, have a reset button on the case somewhere. You press and hold that button for 30 seconds or so, and the settings are cleared, including any logon ID and/or password that has been set.

    But, I have no way of knowing what the defaults are for that router. You would need to talk to Comcast to get that information.
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  5. #5


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Never been able to in the past. They lock them down, so that people do not bypass protocols.
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  6. #6


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    If that is an SMC, only the techs have the access to that area.
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Can't access admin tool of comcast modem
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