Windows 8 and 8.1 Forums


Windows Help & Support continuos pop ups

  1. #1


    Ontario
    Posts : 7
    Windows 8.1 Pro x64

    Windows Help & Support continuos pop ups


    07-12-15 11:04 AM
    I have been reminded I should not post here.

    July 11, 2015 (7:02pm)

    IF you are Experiencing Windows Help & Support
    continuos pop ups in Windows ver. 8.1 AND
    If you are using a wireless keyboard you may find
    this very helpful.

    I will give you the solution that worked for me, then
    explain it all. The problem begins as intermittent then
    becomes progressively worse untill constant.
    Involves note pad and other programs that require you to
    type such as word or word perfect.

    One or all of these cause the problem:
    First: Do not install Logitech Set Point or unifying driver software
    “if” you are using Windows 8.1 x 64 and may apply to x86
    Logitech’s available drivers are for Windows 8 but appear to work
    properly in the beginning.

    Let Windows 8.1 see the unifying USB receiver that you plug
    it into a USB 2 or 3 port, then, reboot.
    Be sure the keyboard & mouse power switch is ON.
    Windows 8,1 will install the required drivers.

    Second: Use Policy Editor to disable Windows Help Tips.
    Note only the Pro version includes the policy editor.
    Browse to - User Configuration / Administrative Templates /
    Windows Components / Edge UI
    Double-click on the setting labeled Disable help tips.
    Select Disable. The Source I got this from said to select enable
    but that did not get it done.
    Same can be done in registry. Do at your own risk.
    edit on this key
    HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\EdgeUI
    or this key whichever is applicable to your version
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\EdgeUI
    You can find more info at
    groovypost com/howto/remove-windows-8-1-help-tips/

    Third. IF the batteries in the keyboard are more than a
    month old, replace them, even if they are good quality
    alkaline. Keep the old till certain the batteries are “part”
    of this freaky problem.

    System of this problem:
    Asus G751JT Notebook with Windows 8.1 x 64 Pro.
    With added Logitech MK700/710 wireless keyboard
    mouse combo., and second monitor. Laptop screen normally off.


    During the past weeks, the issue of Help & Support windows
    popping up incessantly has nearly drove me crazy.

    The problem surfaced about 2 months ago.
    At first, it was just once in awhile. That suggested
    low batteries, but the batteries measured 1.47 volts
    each so I ignored that in the earlier stages as possible
    cause.
    During the last 2 weeks it became so bad I could not use
    notepad or several other programs with a help system.
    The moment I started typing a few words, the help window
    would pop up making it impossible to work.
    With all the fixes, it still happens periodically.

    Cheers,
    Pkw
    Last edited by pkw1024; 12 Jul 2015 at 10:06. Reason: Adding comment

      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    What is the Help and Support showing you exactly ? Is it just showing help for what you are doing or is it giving you a link ?
    Maybe could of tried a clean boot also, eliminate everything except Microsoft services. Slim chances of a virus.
      My System SpecsSystem Spec

  3. #3


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    It might just be the wireless keyboard and mouse you are using. Stop using them and see if it happens with just the Notebook itself.
      My System SpecsSystem Spec

  4. #4


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by broe23 View Post
    It might just be the wireless keyboard and mouse you are using. Stop using them and see if it happens with just the Notebook itself.
    I have similar Logitech mouse and keyboard this never happened to me with the Setpoint drivers. As could be some other software doing this too.
      My System SpecsSystem Spec

  5. #5


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    So true jds63. But doing this, helps to rule them out as the culprit. I never use the Setpoint drivers on my wife's laptop, because there is no need for them.
      My System SpecsSystem Spec

  6. #6


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by broe23 View Post
    So true jds63. But doing this, helps to rule them out as the culprit. I never use the Setpoint drivers on my wife's laptop, because there is no need for them.
    Same here i have used them in past, but thought they were possibly causing me explorer crashes in past and never found the culprit, so i have never put them back on system as felt does not benefit me plus no new updates since June 2014. Just thinking what is real cause of this issue stated, as all is just a band aid on it for now.
      My System SpecsSystem Spec

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