Windows 8 and 8.1 Forums

Dvd/cd rom drives

  1. #1

    Dvd/cd rom drives

    Hello, i use convert to dvd 4 to convert and burn my files onto disc...
    everything was going nicely till today when it open it up and got this message

    i check device manager and TSST corp CDDVDW SU-208GB
    is in a yellow triangle,,
    i try to update it, windows says i have the up to date software
    i try unstalling it and it went off for a hour then came back on device manager again.
    i'm running a toshiba satellite windows 8.1

    anyone who can help or steer me on the right road will be appreciated

      My System SpecsSystem Spec

  2. #2

    What is the error code, in the Device Manager for the drive?
      My System SpecsSystem Spec

  3. #3

    when i click on device manager i see code error 19 then this TSST corp CDDVDW SU-208GB
      My System SpecsSystem Spec

  4. #4

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
      My System SpecsSystem Spec

  5. #5

    Here is the procedure to edit the Registry and remove the upper and lower filters. This fixes the Code 19.

    Type “regedit” in the Search charm and press enter.In the navigation panel, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    In the right panel, locate one or both of the keys UpperFilters and LowerFilters. You can have only one, or you can have both.
    Right-click on the key and choose Delete. When you are prompted to confirm the deletion, click Yes.
    If you found both keys, repeat the previous step.
    Exit Registry Editor.
    Restart the computer
      My System SpecsSystem Spec

  6. #6

    Central IL
    Posts : 3,468
    Linux Mint 17.2

    Usually happens when the drive fails. You can order a replacement drive. But without knowing your exact model for the laptop. It is hard to get anymore info.
      My System SpecsSystem Spec

  7. #7

    @broe23 its all in my system spec and its a bran new laptop,
      My System SpecsSystem Spec

  8. #8

    fireberd what keys are you talking about, i have enclosed a screen shot of were i am so far.
    Click image for larger version
      My System SpecsSystem Spec

  9. #9

    See if this link explains it better. But the Upper and Lower filters is usually the Code 19 problem/fix.

    How to fix registry windows 8.1? - PC Error Repair Solutions n Guide
      My System SpecsSystem Spec

  10. #10

    i remove the one and only upper class and deleted it, rebooted and it now works.
    all thanks to you, big thank you sir.
      My System SpecsSystem Spec

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Dvd/cd rom drives
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