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Win 8.1 USB 3.0 driver_irql_not_less_or_equal wdf01000.sys

  1. #1


    Posts : 5
    Windows 8.1

    Win 8.1 USB 3.0 driver_irql_not_less_or_equal wdf01000.sys


    I just received a Dell XPS 13 9343 and am having problems with my usb 3.0 hard drive. It keeps crashing when transferring files. I have tried clean installs of 8.1 and even Windows 10.

    If I hook it up to a 2.0 hub it works just fine, but slower speeds.

    The error I get is driver_irql_not_less_or_equal wdf01000.sys.

    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    
    
    Loading Dump File [C:\Windows\MEMORY.DMP]
    Kernel Bitmap Dump File: Only kernel address space is available
    
    
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
    Machine Name:
    Kernel base = 0xfffff800`51273000 PsLoadedModuleList = 0xfffff800`5154c850
    Debug session time: Tue Jun 23 18:10:53.908 2015 (UTC - 7:00)
    System Uptime: 0 days 0:05:39.691
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .....Page 152490 not present in the dump file. Type ".hh dbgerr004" for details
    .Page 152434 not present in the dump file. Type ".hh dbgerr004" for details
    ..........................................
    Loading User Symbols
    PEB is paged out (Peb.Ldr = 00000000`7ffdf018).  Type ".hh dbgerr001" for details
    Loading unloaded module list
    .............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck D1, {b8, 2, 0, fffff8012c6c370a}
    
    
    Page 14e567 not present in the dump file. Type ".hh dbgerr004" for details
    Page 115a01 not present in the dump file. Type ".hh dbgerr004" for details
    Probably caused by : USBXHCI.SYS ( USBXHCI!Bulk_Transfer_CompleteCancelable+15a )
    
    
    Followup: MachineOwner
    ---------
    
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 00000000000000b8, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8012c6c370a, address which referenced memory
    
    
    Debugging Details:
    ------------------
    
    
    
    
    READ_ADDRESS: unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
     00000000000000b8 
    
    
    CURRENT_IRQL:  2
    
    
    FAULTING_IP: 
    Wdf01000!FxRequest::CompleteInternal+4a
    fffff801`2c6c370a 488b91b8000000  mov     rdx,qword ptr [rcx+0B8h]
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    BUGCHECK_STR:  AV
    
    
    PROCESS_NAME:  uTorrent.exe
    
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    
    DPC_STACK_BASE:  FFFFF80052F54FB0
    
    
    TRAP_FRAME:  ffffd000a310d570 -- (.trap 0xffffd000a310d570)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    Unable to get program counter
    rax=fffff9600042e650 rbx=0000000000000000 rcx=fffff90142b97c38
    rdx=00000004000000f0 rsi=0000000000000000 rdi=0000000000000000
    rip=00000000000000cd rsp=ffffd000a310d8e0 rbp=000001c000000000
     r8=0000000100000001  r9=0000000000000000 r10=fffff90144c00260
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up di pl nz ac po nc
    1000:00cd ??              ???
    Resetting default scope
    
    
    EXCEPTION_RECORD:  ffffd000a310d570 -- (.exr 0xffffd000a310d570)
    ExceptionAddress: fffff90144c00000
       ExceptionCode: 00000000
      ExceptionFlags: 00000000
    NumberParameters: 0
    
    
    LAST_CONTROL_TRANSFER:  from fffff800513cf7e9 to fffff800513c3ca0
    
    
    STACK_TEXT:  
    fffff800`52f54598 fffff800`513cf7e9 : 00000000`0000000a 00000000`000000b8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff800`52f545a0 fffff800`513ce03a : 00000000`00000000 ffffe000`0cdf45b0 ffffe000`0cd15200 fffff800`52f54749 : nt!KiBugCheckDispatch+0x69
    fffff800`52f546e0 fffff801`2c6c370a : 00000000`ffffffff fffff800`52f54901 ffffe000`0eed0160 fffff801`2e798d4c : nt!KiPageFault+0x23a
    fffff800`52f54870 fffff801`2c6d0364 : ffffe000`0cdf4750 ffffe000`00000000 fffff800`52f54b20 fffff800`52f549d1 : Wdf01000!FxRequest::CompleteInternal+0x4a
    fffff800`52f54930 fffff801`2e79bf52 : ffffe000`0cdf4750 fffff800`52f50000 00000000`00000004 ffffe000`0cdf45b0 : Wdf01000!imp_WdfRequestComplete+0x8c
    fffff800`52f549a0 fffff801`2e79cec8 : ffffe000`0cdf4750 00000000`00000001 ffffe000`0cdf47d0 fffff800`52f54b20 : USBXHCI!Bulk_Transfer_CompleteCancelable+0x15a
    fffff800`52f54a00 fffff801`2e78a067 : 00000000`00000780 ffffe000`0cc76990 00000000`00000000 00000000`00000000 : USBXHCI!Bulk_ProcessTransferEventWithED1+0x3a8
    fffff800`52f54ab0 fffff801`2c75bc81 : fffff800`51576180 00000000`00000f44 00001fff`f3389858 00000000`00400a02 : USBXHCI!Interrupter_WdfEvtInterruptDpc+0x427
    fffff800`52f54bb0 fffff800`51319c00 : fffff800`51578f00 fffff800`52f54e70 ffffe000`0cc767a0 ffffe000`097b0f44 : Wdf01000!FxInterrupt::DpcHandler+0xc1
    fffff800`52f54be0 fffff800`51318eb7 : ffffe000`0c63f6e8 00000000`9e0068d7 fffff800`51576180 00000000`00000000 : nt!KiExecuteAllDpcs+0x1b0
    fffff800`52f54d30 fffff800`513c6dd5 : 00000000`00000000 fffff800`51576180 ffffd000`9e586280 00000000`00000000 : nt!KiRetireDpcList+0xd7
    fffff800`52f54fb0 fffff800`513c6bd9 : ffffe000`102d5000 00000000`00000000 fffff901`41a6eb80 fffff901`40165020 : nt!KxRetireDpcList+0x5
    ffffd000`a310cc30 fffff800`513c8e45 : fffffa80`065e9800 fffff800`513c52b3 00000000`00000000 00000008`00000000 : nt!KiDispatchInterruptContinue
    ffffd000`a310cc60 fffff800`513c52b3 : 00000000`00000000 00000008`00000000 fffff901`42443000 00000000`00000000 : nt!KiDpcInterruptBypass+0x25
    ffffd000`a310cc70 fffff960`00218b4e : ffffd000`a310d570 fffff960`0010f574 ffffd000`a310d570 ffffd000`a310d5b0 : nt!KiInterruptDispatch+0x173
    ffffd000`a310ce00 fffff960`0010f574 : ffffd000`a310d570 ffffd000`a310d5b0 00000000`42442de0 00000000`00000000 : win32k!BltLnkReadPat+0x43
    ffffd000`a310ce10 fffff960`0010eaec : 00000000`00000000 fffff800`512cb358 ffffd000`a310d6c4 00000000`00000000 : win32k!BltLnkRect+0x734
    ffffd000`a310d4b0 fffff960`0010cd22 : 00000000`00000000 00000000`002118a4 00000000`00000021 fffff800`51517973 : win32k!BltLnk+0x434
    ffffd000`a310d870 fffff960`0007341f : fffff901`00000000 fffff960`00ffffff ffffd000`a310da68 fffff901`40000cf0 : win32k!EngBitBlt+0x2a2
    ffffd000`a310d9e0 fffff960`00072a8c : 00000000`0000f0f0 fffff901`42b97c38 00000000`01900010 fffff901`0000f0f0 : win32k!GrePatBltLockedDC+0x35f
    ffffd000`a310dac0 fffff960`00162db6 : 00000000`00f00021 ffffd000`a310dcf0 00000000`4e010fc9 00000000`00000000 : win32k!GrePolyPatBltInternal+0x29c
    ffffd000`a310dc50 fffff960`00162d2b : fffff901`406401c0 fffff901`406401c0 00000000`07100abb fffff960`0019b694 : win32k!GrePolyPatBlt+0x76
    ffffd000`a310dcc0 fffff960`0019b5e1 : fffff901`406401c0 fffff901`406401c0 00000000`00000004 00000000`4e010fc9 : win32k!FillRect+0x53
    ffffd000`a310dd20 fffff960`0019b526 : 00000000`00000000 fffff901`406401c0 00000000`00000004 00000000`4e010fc9 : win32k!xxxPaintRect+0x91
    ffffd000`a310dd50 fffff960`0019afea : 00000000`0185000f 00000000`00000000 00000000`000102d4 fffff901`42b97620 : win32k!xxxFillWindow+0x6a
    ffffd000`a310ddd0 fffff800`513cf4b3 : 00000000`4e010fc9 ffffd000`a310dec0 fffff960`0019af24 00000000`00000000 : win32k!NtUserFillWindow+0xc6
    ffffd000`a310de40 00000000`771f2352 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0008d5f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x771f2352
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_IP: 
    USBXHCI!Bulk_Transfer_CompleteCancelable+15a
    fffff801`2e79bf52 488d4d58        lea     rcx,[rbp+58h]
    
    
    SYMBOL_STACK_INDEX:  5
    
    
    SYMBOL_NAME:  USBXHCI!Bulk_Transfer_CompleteCancelable+15a
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: USBXHCI
    
    
    IMAGE_NAME:  USBXHCI.SYS
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5527309b
    
    
    IMAGE_VERSION:  6.3.9600.17795
    
    
    BUCKET_ID_FUNC_OFFSET:  15a
    
    
    FAILURE_BUCKET_ID:  AV_USBXHCI!Bulk_Transfer_CompleteCancelable
    
    
    BUCKET_ID:  AV_USBXHCI!Bulk_Transfer_CompleteCancelable
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:av_usbxhci!bulk_transfer_completecancelable
    
    
    FAILURE_ID_HASH:  {4993a1b5-1810-3a7e-3a43-18068d25fc19}
    
    
    Followup: MachineOwner
    ---------

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Download Who Crashed from majorgeeks.com and it will tell you what the issue is.
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1


    Quote Originally Posted by broe23 View Post
    Download Who Crashed from majorgeeks.com and it will tell you what the issue is.
    Code:
    Crash Dump Analysis
    Crash dump directory: C:\Windows\Minidump Crash dumps are enabled on your computer. On Thu 6/25/2015 12:27:24 AM GMT your computer crashed crash dump file: C:\Windows\Minidump\062415-9750-01.dmp This was probably caused by the following module: wdf01000.sys (0xFFFFF80088A3870A) Bugcheck code: 0xD1 (0xB8, 0x2, 0x0, 0xFFFFF80088A3870A) Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\drivers\wdf01000.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Kernel Mode Driver Framework Runtime Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. On Thu 6/25/2015 12:27:24 AM GMT your computer crashed crash dump file: C:\Windows\memory.dmp This was probably caused by the following module: wdf01000.sys (Wdf01000+0x170A) Bugcheck code: 0xD1 (0xB8, 0x2, 0x0, 0xFFFFF80088A3870A) Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\drivers\wdf01000.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Kernel Mode Driver Framework Runtime Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. On Wed 6/24/2015 10:14:32 PM GMT your computer crashed crash dump file: C:\Windows\Minidump\062415-10765-01.dmp This was probably caused by the following module: wdf01000.sys (0xFFFFF801580D670A) Bugcheck code: 0xD1 (0xB8, 0x2, 0x0, 0xFFFFF801580D670A) Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\drivers\wdf01000.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Kernel Mode Driver Framework Runtime Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. On Wed 6/24/2015 1:10:53 AM GMT your computer crashed crash dump file: C:\Windows\Minidump\062315-5953-01.dmp This was probably caused by the following module: wdf01000.sys (0xFFFFF8012C6C370A) Bugcheck code: 0xD1 (0xB8, 0x2, 0x0, 0xFFFFF8012C6C370A) Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL file path: C:\Windows\system32\drivers\wdf01000.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Kernel Mode Driver Framework Runtime Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
    Conclusion

    4 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
      My System SpecsSystem Spec

  4. #4


    Without this info,

    Blue Screen of Death (BSOD) Posting Instructions

    It will be hard to give detailed info.

    But from your first post Windbg is flagging your USB3 driver,

    Code:
    Probably caused by : USBXHCI.SYS ( USBXHCI!Bulk_Transfer_CompleteCancelable+15a )Probably caused by : USBXHCI.SYS ( USBXHCI!Bulk_Transfer_CompleteCancelable+15a )
    The results of Who crashed are generic, and in your case pointing to Microsoft drivers (As it often will) and incorrectly at that.

    From the bugcheck it is a driver, you mention a couple of installs so have you installed the chipset drivers from the Dell support page?

    Product Support | Dell US
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8.1


    Quote Originally Posted by derekimo View Post
    Without this info,

    Blue Screen of Death (BSOD) Posting Instructions

    It will be hard to give detailed info.

    But from your first post Windbg is flagging your USB3 driver,

    Code:
    Probably caused by : USBXHCI.SYS ( USBXHCI!Bulk_Transfer_CompleteCancelable+15a )Probably caused by : USBXHCI.SYS ( USBXHCI!Bulk_Transfer_CompleteCancelable+15a )
    The results of Who crashed are generic, and in your case pointing to Microsoft drivers (As it often will) and incorrectly at that.

    From the bugcheck it is a driver, you mention a couple of installs so have you installed the chipset drivers from the Dell support page?

    Product Support | Dell US
    Yes. I tried installing each and every Dell driver after multiple BSODs. I also read multiple sources regarding Windows 8 and the USB 3 drivers. Some sites suggested disabling driver signatures and installing the Win 7 USB drivers, but I couldn't get that to work.

    Here are my BSOD files https://onedrive.live.com/redir?resi...int=file%2czip
      My System SpecsSystem Spec

  6. #6


    I don't have any problems with my USB3 drivers, turning off driver signatures isn't a good idea anyway.

    Are you missing any drivers in device manager? Anything with a

    What's interesting is the dump file shows you are only using the USB3 driver from Microsoft's installer,

    Code:
    Image path: \SystemRoot\System32\drivers\USBXHCI.SYS
        Image name: USBXHCI.SYS
        Timestamp:        Thu Apr 09 19:08:27 2015 (5527309B)
        CheckSum:         00052B6E
        ImageSize:        00055000
        File version:     6.3.9600.17795
        Product version:  6.3.9600.17795
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     usbxhci.sys
        OriginalFilename: usbxhci.sys
        ProductVersion:   6.3.9600.17795
        FileVersion:      6.3.9600.17795 (winblue_r10.150409-1500)
        FileDescription:  USB XHCI Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    Instead of Intel's driver which it should be using,

    Code:
    Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)	PCI\VEN_8086&DEV_9CB1&SUBSYS_06651028&REV_03\3&11583659&0&A0
    Looking up that device ID from your MSINFO32.nfo file points to an HP download.

    Two of the three dumps also show you have driver verifier enabled,

    Code:
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    Can you turn that off,

    Driver Verifier - Enable and Disable - Windows 7 Help Forums

    I think something else is causing that driver to fail since it's Microsoft's driver, I'm not sure what though.

    What AV are you using?
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8.1


    Quote Originally Posted by derekimo View Post
    I don't have any problems with my USB3 drivers, turning off driver signatures isn't a good idea anyway.

    Are you missing any drivers in device manager? Anything with a

    What's interesting is the dump file shows you are only using the USB3 driver from Microsoft's installer,

    Code:
    Image path: \SystemRoot\System32\drivers\USBXHCI.SYS
        Image name: USBXHCI.SYS
        Timestamp:        Thu Apr 09 19:08:27 2015 (5527309B)
        CheckSum:         00052B6E
        ImageSize:        00055000
        File version:     6.3.9600.17795
        Product version:  6.3.9600.17795
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     usbxhci.sys
        OriginalFilename: usbxhci.sys
        ProductVersion:   6.3.9600.17795
        FileVersion:      6.3.9600.17795 (winblue_r10.150409-1500)
        FileDescription:  USB XHCI Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    Instead of Intel's driver which it should be using,

    Code:
    Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)    PCI\VEN_8086&DEV_9CB1&SUBSYS_06651028&REV_03\3&11583659&0&A0
    Looking up that device ID from your MSINFO32.nfo file points to an HP download.

    Two of the three dumps also show you have driver verifier enabled,

    Code:
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    Can you turn that off,

    Driver Verifier - Enable and Disable - Windows 7 Help Forums

    I think something else is causing that driver to fail since it's Microsoft's driver, I'm not sure what though.

    What AV are you using?
    No missing drivers in device manager.

    I turned on driver verifier for troubleshooting steps on the Microsoft community.

    The only AV I'm using is Microsoft defender.
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8.1


    So I found an extra external enclosure laying around and took the Seagate apart to use the other one. I am no longer getting crashes or errors and I'm able to transfer a 10GB file at 79MB/s average. It seems this computer does not like my Seagate enclosure even though it worked fine in my other laptop.
      My System SpecsSystem Spec

  9. #9


    Interesting, Thanks for posting back with your solution.
      My System SpecsSystem Spec

Win 8.1 USB 3.0 driver_irql_not_less_or_equal wdf01000.sys
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