About 2 weeks ago I started getting an alert from SupportAssist (I run Windows 8.1 on a Dell Inspiron 2350 computer) stating that "Driver Not Installed On: Intel(R) 8 Series/C220 Series B xHCI HC - 8C31." When I click on "install" I get the following message:
"The drivers for this device are not installed. (Code 28)There are no compatible drivers for this device.
To find a driver for this device, click Update Driver."
However, I'm unable to update the driver. I get the following message:
Driver Provider: Unknown
Driver date : Unavailable
Driver Version : Not available
Digital signer : Not Digitally Signed
The only problem this is causing is to my printer - I am unable to print. I get the following message:
"The printer is offline.
Check that the printer cable is connected and the printer power is on."
I have scoured the internet looking for a possible download to fix this problem, but can't find anything.
As I stated, this problem just started about 2 weeks ago - up until then my printer worked fine. I have no idea what caused this problem.
Would greatly appreciate any advice on how to get my printer working again.
Tks in advance for any input - jcm
"The drivers for this device are not installed. (Code 28)There are no compatible drivers for this device.
To find a driver for this device, click Update Driver."
However, I'm unable to update the driver. I get the following message:
Driver Provider: Unknown
Driver date : Unavailable
Driver Version : Not available
Digital signer : Not Digitally Signed
The only problem this is causing is to my printer - I am unable to print. I get the following message:
"The printer is offline.
Check that the printer cable is connected and the printer power is on."
I have scoured the internet looking for a possible download to fix this problem, but can't find anything.
As I stated, this problem just started about 2 weeks ago - up until then my printer worked fine. I have no idea what caused this problem.
Would greatly appreciate any advice on how to get my printer working again.
Tks in advance for any input - jcm
My Computer
System One
-
- OS
- Windows 8.1