Solved Black screen, cursor only ..

btowngurl1974

btowngurl1974

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69
Location
Indiana, USA
After uninstalling hidden driver (I know that was NOT smart), it was a Generic Pnp Monitor, I had two of them and got delete happy and uninstalled one. Upon reboot, I now have a black screen, cursor flashing, circles as if loading, then cursor again. I know from reading other forums with similar issues that booting into safe mode with networking will let me reinstall necessary driver? BUT, when I F12 boot I only get to the EUFI menu and not advanced options. I don't know how to get to advanced options on start up, (as I also have a password to even get to login screen, Dell Inspiron 3521 (15")), and can't recall if I F2 AFTER entering initial password? Thanks anyone, everyone!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    Intel Core i3-3227U CPU 1.90GHz
    Motherboard
    EUFI
    Memory
    4.00 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Name High Definition Audio Device
    Monitor(s) Displays
    Name Intel(R) HD Graphics 4000
    Screen Resolution
    Resolution 1366 x 768 x 60 hertz
    Hard Drives
    Manufacturer (Standard disk drives)
    Model ST500LT012-9WS142
    Media Type Fixed hard disk
    Description Disk drive
    Manufacturer (Standard disk drives)
    Model SanDisk Cruzer Glide USB Device
    Keyboard
    Description Standard PS/2 Keyboard
    Mouse
    Hardware Type Dell Touchpad
    Browser
    IE11
    Antivirus
    Windows Defender and Norton 360
    Other Info
    1394ohci 1394 OHCI Compliant Host Controller c:\windows\system32\drivers\1394ohci.sys Kernel Driver No Manual Stopped OK Normal No No
    3ware 3ware c:\windows\system32\drivers\3ware.sys Kernel Driver No Manual Stopped OK Normal No No
    acpi Microsoft ACPI Driver c:\windows\system32\drivers\acpi.sys Kernel Driver Yes Boot Running OK Critical No Yes
    acpiex Microsoft ACPIEx Driver c:\windows\system32\dri
You will need to perform a system recovery to restore your system.

Within my personal experience, I've never had this issue before, but have heard similar issue with removing a monitor driver, as it could be linked with your graphics driver.

Not sure what your system recovery button is, but if you by chance have any documentation with that laptop, try and find your recovery button, could be F11 pressing rapidly before boot, or F9, but not sure, as each computer is different.

Also, another way you could get into the Windows 8 Advanced options, as I have had to do this before,

While it says Dell, and the dots are spinning, hold your power button and do a full shut off, do that about 2 or 3 times while booting, in that spot. During one of the boot attempts, it will say "Preparing Automatic Repair", and it will try to repair, but will just tell you to restart. Click cancel, or something of that sort, it will bring up a menu to continue to Windows 8.1/ or 8, or say Troubleshoot, There should be an area that says "Refresh PC or Reset PC, Or Advanced options, also there, it should show something about a Recovery Media, click on it, and the computer should reboot and start the recovery process.

In the Advanced options, there is also an Advanced startup tab, to start in safe mode, if you choose to try that route, but hope this can help you.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    Intel Core 2 Quad Q6600 2.40 ghz
    Motherboard
    ASUS P5K PRO
    Memory
    2 GB DDR2
    Graphics Card(s)
    PNY NVIDIA Geforce GT 630
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
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