Windows 8 and 8.1 Forums


cannot extend desktop on 2 monitors 8.1 64bit. ok in 32bit

  1. #21


    Posts : 9
    Windows 8.1 64bit


    Ran the file "motherboard_driver_amd_chipset_win8" as administrator.
    Made careful note of where it extracted files to.
    Opened the folder called "chipset-win8"
    There were 2 install files, ASetup (1648KB) and Setup (561KB)
    I chose ASetup as it was bigger and the first one in the list.
    Ran it as administrator. The setup process did its thing - I went with the defaults.
    Now it says
    AMD - Catalyst (TM) Install Manager - Version: 08.00.0881
    Finished. Installation complete.
    Device Manager still says that it is using Microsoft Basic Display Adapter.
    The install log says;
    Code:
    <?xml version="1.0"?>
    <?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>
    <monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">
      <general>
        <cmdline>-UI </cmdline>
        <time>06/13/15 09:39:04</time>
        <action>install</action>
        <download></download>
      </general>
      <dcm>
        <primary>
         <name></name>
         <manufacture>Advanced Micro Devices, Inc.</manufacture>
         <chiptype></chiptype>
         <chipid>0x9601</chipid>
         <vendorid>0x1022</vendorid>
         <ssid>0x9601</ssid>
         <ssvid>0x1022</ssvid>
         <classcode>0x060000</classcode>
         <revisionid>0x00</revisionid>
        </primary>
        <device>
         <name></name>
         <manufacture>Advanced Micro Devices, Inc.</manufacture>
         <chiptype></chiptype>
         <chipid>0x1200</chipid>
         <vendorid>0x1022</vendorid>
         <ssid>0x0000</ssid>
         <ssvid>0x0000</ssvid>
         <classcode>0x060000</classcode>
         <revisionid>0x00</revisionid>
        </device>
        <device>
         <name></name>
         <manufacture>Advanced Micro Devices, Inc.</manufacture>
         <chiptype></chiptype>
         <chipid>0x1201</chipid>
         <vendorid>0x1022</vendorid>
         <ssid>0x0000</ssid>
         <ssvid>0x0000</ssvid>
         <classcode>0x060000</classcode>
         <revisionid>0x00</revisionid>
        </device>
        <device>
         <name></name>
         <manufacture>Advanced Micro Devices, Inc.</manufacture>
         <chiptype></chiptype>
         <chipid>0x1202</chipid>
         <vendorid>0x1022</vendorid>
         <ssid>0x0000</ssid>
         <ssvid>0x0000</ssvid>
         <classcode>0x060000</classcode>
         <revisionid>0x00</revisionid>
        </device>
        <device>
         <name></name>
         <manufacture>Advanced Micro Devices, Inc.</manufacture>
         <chiptype></chiptype>
         <chipid>0x1203</chipid>
         <vendorid>0x1022</vendorid>
         <ssid>0x0000</ssid>
         <ssvid>0x0000</ssvid>
         <classcode>0x060000</classcode>
         <revisionid>0x00</revisionid>
        </device>
        <device>
         <name></name>
         <manufacture>Advanced Micro Devices, Inc.</manufacture>
         <chiptype></chiptype>
         <chipid>0x1204</chipid>
         <vendorid>0x1022</vendorid>
         <ssid>0x0000</ssid>
         <ssvid>0x0000</ssvid>
         <classcode>0x060000</classcode>
         <revisionid>0x00</revisionid>
        </device>
      </dcm>
      <exist>
    <package>
        <description>AMD Catalyst Install Manager</description>
        <result></result>
        <version>8.0.881.0</version>
        <size>20 </size>
    </package>
    <package>
        <description>AMD APP SDK Runtime</description>
        <result></result>
        <version>10.0.938.2</version>
        <size>90 </size>
    </package>
    <package>
        <description>North Bridge Filter Driver</description>
        <result></result>
        <version>1.3.4.127</version>
        <size>1 </size>
    </package>
    <package>
        <description>Microsoft Visual C++ 2010 Redistributable</description>
        <result></result>
        <version>10.0.30319</version>
        <size>9 </size>
    </package>
    <package>
        <description>HDMI/DP Audio Driver</description>
        <result></result>
        <version>8.0.0.8807</version>
        <size>1 </size>
    </package>
    <package>
        <description>Microsoft Visual C++ 2010 Redistributable</description>
        <result></result>
        <version>10.0.30319</version>
        <size>9 </size>
    </package>
    <package>
        <description>AMD USB Filter Driver</description>
        <result></result>
        <version>2.0.10.262</version>
        <size>1 </size>
    </package>
    <package>
        <description>AMD VISION Engine Control Center</description>
        <result></result>
        <version>2012.0806.1213.19931</version>
        <size>150 </size>
    </package>
      </exist>
      <install>
    <package>
        <description>AMD Catalyst Install Manager</description>
        <result>Succeed</result>
        <version>8.0.881.0</version>
        <size>20 </size>
    </package>
    <package>
        <description>North Bridge Filter Driver</description>
        <result>Succeed</result>
        <version>1.3.4.127</version>
        <size>1 </size>
    </package>
    <package>
        <description>HDMI/DP Audio Driver</description>
        <result>Succeed</result>
        <version>8.0.0.8807</version>
        <size>1 </size>
    </package>
    <package>
        <description>AMD USB Filter Driver</description>
        <result>Succeed</result>
        <version>2.0.10.262</version>
        <size>1 </size>
    </package>
      </install>
      <uninstall>
      </uninstall>
      <downloaded>
      </downloaded>
      <resource>
        <hwinfo>Hardware information</hwinfo>
        <existpkg>Existing packages</existpkg>
        <pkg2inst>Packages for install</pkg2inst>
        <pkg2uninst>Packages for uninstall</pkg2uninst>
        <otherdev>Other detected devices</otherdev>
        <errmsg>Error messages</errmsg>
        <name>Name</name>
        <manufacture>Manufacturer</manufacture>
        <chiptype>Chip type</chiptype>
        <chipid>Device ID</chipid>
        <otherhw>Other hardware</otherhw>
        <download>Download packages</download>
        <succeed>Success</succeed>
        <fail>Fail</fail>
        <vendorid>Vendor ID</vendorid>
        <classcode>Class Code</classcode>
        <revisionid>Revision ID</revisionid>
        <ssid>Subsystem ID</ssid>
        <ssvid>Subsystem vendor ID</ssvid>
        <header1>Catalyst™ Install Manager</header1>
        <header2>Installation Report</header2>
        <finalstatus>Final Status:</finalstatus>
        <versionofitem>Version of Item:</versionofitem>
        <size>Size:</size>
        <bytes>Mbytes</bytes>
      </resource>
    </monetreport>
    I will reboot and see if that makes a difference.

      My System SpecsSystem Spec

  2. #22


    Posts : 9
    Windows 8.1 64bit


    When I clicked on Finished, it said, "Actions taken by Catalyst Manager require a reboot".
    So I rebooted - but Device Manager still says the Display Adapter is Microsoft Basic Display Adapter.
      My System SpecsSystem Spec

  3. #23


    Posts : 9
    Windows 8.1 64bit


    All that seems to have done is install an application which can be used to overclock the system.
    Click image for larger version
      My System SpecsSystem Spec

  4. #24


    Posts : 9
    Windows 8.1 64bit


    It's finally fixed!
    I rang someone I know at a computer shop and he told me to use the Windows 7 VGA driver from Gigabyte's website.
    GIGABYTE - Motherboard - Socket AM3 - GA-880GA-UD3H (rev. 2.2)
    Now my Display adapter shows as
    ATI Radeon HD 4250
    and I have an extended desktop across both my monitors.
    Thanks go to Steven at Eternal Computers Blacktown NSW Australia.

    I also got help from
    Microsoft Basic Display Adapter
    Find the correct CCC for your chip, download it, and let it put the files in the default folder but DON'T install CCC. Go to Device Manager, Display Adapters and you should see the default Microsoft Display Adapter, click update, direct the updater to the folder your driver is in and it will install your driver for you.
      My System SpecsSystem Spec

  5. #25


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Sorry I didn't get back to you, got busy with family matters. Glad you got it sorted though. Make a not of it being an ATI Radeon HD 4250, it may make it easier next time around.
      My System SpecsSystem Spec

  6. #26


    Great! I too am glad you got it sorted out and thanks for posting the followup.
      My System SpecsSystem Spec

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cannot extend desktop on 2 monitors 8.1 64bit. ok in 32bit
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