Windows 8 and 8.1 Forums


Enclosed USB mSATA SSD doesn't get recognized on ultrabook

  1. #1


    Posts : 9
    Windows 8.1 x64

    Enclosed USB mSATA SSD doesn't get recognized on ultrabook


    Hello. My problem is rather complicated, and both the tech support of the SSD I have, as well as support of the USB mSATA enclosure device, could not help me. If anyone here could help me out, I would be very grateful!

    Here's what I have:
    - Samsung ATIV Book 9 PLUS NP940X3G-K01NL
    - Samsung mSATA SSD 850 EVO 500GB
    - myDigitalSSD Bullet Proof mSATA SSD USB Enclosure Device

    Here's what I want to do:
    I want to clone my current OS (which is on the internal 128GB SSD) to the new 850 EVO 500GB SSD, and then replace one with the other (basically, I want to upgrade my ultrabook's SSD).

    Now the problem is:
    My Samsung ultrabook doesn't recognize the Samsung mSATA SSD when I connect it through one of the two USB ports (both USB3.0) while enclosing the mSATA SSD in the myDigitalSSD enclosure device. Literally nothing happens when I connect it. The weird thing is: with my Desktop PC (also Windows 8.1, also with a USB 3 port), the mSATA SSD got instantly recognized, drivers installed automatically and the drive initialized, and I could assign a drive letter to it, and so on). So the drive is properly initialized and formatted, it even has a name ("Samsung SSD").

    Additional data:

    When I first plugged in the mSATA SSD into my ultrabook, I got an error saying "The USB device you connected to this computer malfunctioned, and Windows does not recognize it". So I did all the steps of all possible solutions in this guide (remove all USB drivers, restart without the device plugged in, then plug it in), and indeed, the error no longer popped up, but now nothing happens at all. No error, and the device doesn't show up anywhere. All USB drivers are automatically reinstalled when I reboot Windows, wether I have the device plugged in or not.

    What I have already tried:
    I already Googled everything I could, and the only close thing I could find was this post on Sevenforums, but for me the device doesn't get recognized at all. It's not in Disk Management, it's not in Explorer, it's not in Device Management.

    Tech support from the myDigitalSSD guys suggested that the ultrabook USB3 ports may not provide enough power, so I bought a net-powered USB3 hub (TP-link UH700), yet still the device doesn't get recognized (nothing happens at all). Interestingly enough, when I plug the hub into my Desktop PC, and the SSD into the hub, the SSD also gets recognized instantly, and a light turns on on the Hub as well, indicating that the device is connected. When the Hub is on the ultrabook however, this light does not turn on when I connect the mSATA SSD. The light indicates that a data connection is present (not just a power connection), so even the Hub is telling me that it's not working...

    Here's a full overview of my ultrabook:
    Model/type: Samsung ATIV Book 9 PLUS NP940X3G-K01NL
    Processor: Intel i5-4200U @1.60Ghz
    SMBIOS: 2.8
    RAM: 4GB DDR3
    Current SSD: 128GB
    Graphics: Intel HD Graphics 4400
    USB: 2x USB 3.0
    - Intel 8 Series USB Enhanced Host Controller #1 - 9C26
    - Intel USB 3.0 eXtensible Host Controller - 0100 (Microsoft)

    Images:

    Click image for larger version Click image for larger version

    Note: if anyone knows another way in which I can clone my current mSATA SSD to my new mSATA SSD, without having to connect the new one through USB to my ultrabook, that would also be acceptable and appreciated!

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    Use 3rd party imaging and backup software - to make a disk image
    then swap the SSD's and apply the backup image to the new ssd

    Download Macrium Reflect

    Download Free Windows Backup Software
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8.1 x64


    Dear KYHI, thank you for your swift response.

    I don't completely understand your answer yet. Could you maybe elaborate (stepwise)?
    To which kind of medium would I save the image, and how would I then boot my ultrabook after swapping the SSD's (there is no OS on the new SSD)? Or should I put the image on the new SSD first (using my Desktop PC) and then put it in the ultrabook?

    Thank you very much,

    Laurens
      My System SpecsSystem Spec

  4. #4


    Posts : 2,690
    Windows 3.1 > Windows 10


    normally you would install the backup software and create a bootable recovery disk..
    boot from the recovery disk and then make a disk backup image of your current ssd, the image is saved to an external device
    swap out the ssd's
    boot from the recovery disk and apply the backup image to the new ssd

    most people use a usb stick to create the recovery disk - then save the backup image to the usb (although this all depends on the size of the image and usb stick)
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8.1 x64


    My full windows installation, with all the software, is about 80GB, so a USB stick is not an option. The ultrabook also doesn't have a disk drive. I'm not sure if I can make a regular external USB HDD bootable (never tried this)...

    So there's no reason you can think of as to why my ultrabook doesn't recognize the (already initialized and formatted) SSD, while my Desktop PC does so without problems (both Windows 8.1)?
      My System SpecsSystem Spec

  6. #6


    Posts : 2,690
    Windows 3.1 > Windows 10


    if you have a spare USB stick or CD drive - download win81se - from my sig below..
    boot from that recovery media with the external drive already plugged in..

    not sure if it will see all the drives - but if it does there is backup and cloning programs included in my iso
      My System SpecsSystem Spec

  7. #7


    Posts : 9
    Windows 8.1 x64


    Hi KYHI, thanks again for your help.

    What makes you think a lighter version of Windows, with less drivers and utilities, will see the USB mSATA SSD while my regular Windows 8.1 won't? I mean I'm desperate enough to be willing to try, but it doesn't make much sense to me. I have a bootable USB stick with a regular Windows 8.1 RTM and when I boot from this one, it doesn't recognize the mSATA SSD connected through the other remaining USB port.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,690
    Windows 3.1 > Windows 10


    Don't know what to tell you - as it is winPE

    swap out the ssd's and boot from your setup media - does it find it now??

    continue with the setup - then just clone the old to new C partitions.. Have you tried that
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8.1 x64


    That's a good idea. I will try that and get back to you. Thank you.
      My System SpecsSystem Spec

  10. #10


    Tech support from the myDigitalSSD guys suggested that the ultrabook USB3 ports may not provide enough power, so I bought a net-powered USB3 hub (TP-link UH700), yet still the device doesn't get recognized (nothing happens at all). Interestingly enough, when I plug the hub into my Desktop PC, and the SSD into the hub, the SSD also gets recognized instantly, and a light turns on on the Hub as well, indicating that the device is connected. When the Hub is on the ultrabook however, this light does not turn on when I connect the mSATA SSD. The light indicates that a data connection is present (not just a power connection), so even the Hub is telling me that it's not working...

    From what you are saying here I have to agree with tech support your USB 3.0 ports are not putting out enough power. Even with a powered Hub you still need a full 500ma from your USB port on the notebook. Not sure why but the hub manufactures state this in there paperwork that the hub needs to have the full 500ma. At least this true for Anker hubs 4 port and 7 port powered
      My System SpecsSystem Spec

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Enclosed USB mSATA SSD doesn't get recognized on ultrabook
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