Solved Touchpad Drivers

copiman

Member
Messages
77
I am having an issue with the touch-pad on a Toshiba Satellite C75D-B7200. I read that the solution was to uninstall the driver and just use the Windows driver. When I uninstall the the driver it keeps coming back. Not sure how to accomplished what I read. Anyone have any ideas?
 

My Computer

System One

  • OS
    8.1
It's going to install "a" driver automatically if you uninstall the current one. It will pull one from Windows update if one is available. Are you sure that's not the one being installed?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
When I look in Device Manager and the properties of the driver it says the provider is Synaptics. If I uninstall it the pad works flawlessly. If you get Microsoft updates installed, the same driver installs. I looked at view update history and did not see anything about Synaptics. I have to find out how to keep it from reinstalling. Like I said the updates did not show anything about a driver. The is one however in the non important updates, but these require manual install.
 

My Computer

System One

  • OS
    8.1
You have to completely uninstall the device along with all drivers. Then have a USB mouse plugged in before rebooting. To either let Windows discover the touchpad or install Toshiba's driver from their support side.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Go to Control Panel > System > Advanced System Settings > hardware tab > Driver installation settings, Change it to No, let me decide what to do.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
I guess there is no way to prevent the Synaptics driver from loading. It sees the device and automatically installs. The sad part is as soon as it installs I loose the ability to use the touch-pad. I entered safe mode and the touch-pad works. Its just got me baffled.
 

My Computer

System One

  • OS
    8.1
I don't have any other ideas at the moment.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Go to Control Panel > System > Advanced System Settings > hardware tab > Driver installation settings, Change it to No, let me decide what to do.

First of all my apologies for my post after yours. I did not see it and was just adding more information. Now for some good news:

I did what you said and it seems to be working. By doing what you said the Microsoft driver loaded and is working just great. I am not a fan of updating drivers anyway. I have seen more issues when updating drivers automatically. I can't recall when updating a driver actually resolved a problem. My research tells me if its not broke don't fix it. Thank you for your help.\

I'll let it go till the morning then come back and mark solved.

5/29/15: Today it is still working great. One additional step was to hide the update for the Synaptics driver. When the laptop checks for Windows updates it will include the driver therefore I had to hide it to prevent it from loading.

Thanks again for all your help.
 
Last edited:

My Computer

System One

  • OS
    8.1
If you have another mouse or pointer device plugged into the USB port, it can be set to disable the touchpad. Some computers just have really bad touchpads. The Acer Aspire Netbook is one of them.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
If you have another mouse or pointer device plugged into the USB port, it can be set to disable the touchpad. Some computers just have really bad touchpads. The Acer Aspire Netbook is one of them.

In my case the touch-pad did not work even though the a plugged in mouse. Now the touch-pad works great regardless if a plugged in mouse is present or not. Thanks for your post. I did not know what you posted, so thank you.
 

My Computer

System One

  • OS
    8.1
Go to Control Panel > System > Advanced System Settings > hardware tab > Driver installation settings, Change it to No, let me decide what to do.

First of all my apologies for my post after yours. I did not see it and was just adding more information. Now for some good news:

I did what you said and it seems to be working. By doing what you said the Microsoft driver loaded and is working just great. I am not a fan of updating drivers anyway. I have seen more issues when updating drivers automatically. I can't recall when updating a driver actually resolved a problem. My research tells me if its not broke don't fix it. Thank you for your help.\

I'll let it go till the morning then come back and mark solved.

5/29/15: Today it is still working great. One additional step was to hide the update for the Synaptics driver. When the laptop checks for Windows updates it will include the driver therefore I had to hide it to prevent it from loading.

Thanks again for all your help.

That happens, I've missed posts like that too. Glad that worked for you. :thumb:
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
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