Windows 8 and 8.1 Forums


Display driver stopped responding and has recovered

  1. #1


    Posts : 35
    Windows 8.1

    Display driver stopped responding and has recovered


    This is the message I got in that bubble on the task bar on the bottom. I was having problems with my graphic driver because I was getting those BSODs (which I already posted in the BSOD thread and am still waiting for a reply). I actually reported the BSOD in another PC message board but after still having problems, I didn't trust the guy who tried to help me so I came down here instead. He actually said to install all optional windows updates including the new graphic driver and that put the old driver back on my computer which is not what I wanted to do so here I am.

    Anyway, in January I installed the newest AMD driver (the 14.12, right? Sorry if I get the number wrong, it is from December 2014 and has the R3 Series next to the name AMD Radeon 8400). No problems since January til about a week ago when I got the BSOD. I reported it to the other message board and they said it was a graphic display driver causing it so he had me go to device manager and find updates for the driver. So I did and it did the same thing windows updates did, put the old driver back there. Shouldn't Microsoft be on top of things like when or what new drivers are available?

    When I told him that the updates from device manager didn't work, that's when he suggested optional windows updates including the driver that installed the old one. It was the WMMD1 or something like that and just a few minutes ago, I read from here that it actually installs the old driver so I quit trusting that guy and came here.

    Finally I went to the AMD website and tried the auto detect and it told me what driver to installed. I installed the newest driver I just mentioned earlier. Now I got the message, "Display driver stopped responding and has recovered" in the taskbar. So far, it only happened once since I installed the newest driver but wanted to post it here and see what to do in case it happens again. It's a new driver so you wouldn't think that you'd get that message.

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Are you overclocking the GPU? Really would also need to know if this is a built in GPU, or add-on card. Also what brand is the computer or Motherboard, if it is a custom built rig.
      My System SpecsSystem Spec

  3. #3


    Posts : 35
    Windows 8.1


    First of all, I'm not a tech person so I don't get into many tech stuff. I just download what my computer needs. I don't know if I'm overclocking the GPU. Is that good or bad? I don't know if it's a built in GPU or an add-on card. I bought this computer the way it is now so I guess it's a built in GPU. This is a Hewlett-Packard computer. I got this computer from a store so it was already built and everything was preinstalled.

    I don't know if it's important but I got the message while viewing photos on instagram online. I've gone back to instagram since then and had no problems I'm hoping this is just a one time thing.
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    The model of the computer would help, not just the maker. Something like Envy 700-406, the model and series number.
      My System SpecsSystem Spec

  5. #5


    Posts : 35
    Windows 8.1


    Here's a screen shot of all the information that hopefully you will need to help. Thanks.
    Click image for larger version
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Install the graphics driver for AMD located here: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Support

    Click image for larger version

    Since you have a touch all-in-one you are probably going to have to stick with HP drivers. Make sure Windows update does not install any graphics drivers.
      My System SpecsSystem Spec

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