Windows 8 and 8.1 Forums


System File Checker Errors post 8.1 upgrade

  1. #1


    Posts : 5
    Windows 8.1

    System File Checker Errors post 8.1 upgrade


    Hi All

    Any help will be much appreciated.

    I upgraded my machine recently to Windows 8.1 and then took and install of Office365. Unfortunately I found that this meant I would have to use my work Microsoft log in for everything rather than maintain a personal one and so I uninstalled (through Programme Manager) the Office365.

    Ever since my Pictures and Video's have repeatedly crashed. All my Windows updates are installed.

    Having searched for answers I decided to disable my OneDrive thinking that might be causing the conflict. That did not work either and to get back to the One Drive I uninstalled (through Programme Manager) and reinstalled the One Drive software.

    Still the pictures are crashing and now this affects the recycle bin also. Bizarrely it is sometimes possible for a quick second to delete the file or restore it but not for long.

    I have now run the System File Checker and the results are as below. If anyone could offer advice as to how to proceed I would really appreciate it.

    thanks in advance
    Kelly

    2015-05-06 17:07:01, Info CSI 00000592 [SR] Verifying 100 (0x0000000000000064) components
    2015-05-06 17:07:01, Info CSI 00000593 [SR] Beginning Verify and Repair transaction
    2015-05-06 17:07:10, Info CSI 00000594 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CN BJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
    Found: {l:32 b:LbGc9AJ9+WvhRoCtmp1U5BoR7gO1S6hkYQyCl19M4AM=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
    2015-05-06 17:07:10, Info CSI 00000595 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-05-06 17:07:23, Info CSI 00000596 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CN BJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
    Found: {l:32 b:LbGc9AJ9+WvhRoCtmp1U5BoR7gO1S6hkYQyCl19M4AM=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
    2015-05-06 17:07:23, Info CSI 00000597 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Run dism first then sfc:
    1. dism /online /cleanup-image /restorehealth
    2. sfc /scannow
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1

    Ran DISM twice and here is the log file


    Hi

    Thanks for your reply. I ran scan now yesterday and discovered there were files corrupted so I followed David Bailey's advice Windows Update wont download... SFC finds corrupt cant fix and ran DISM but it keeps telling me that the source files cannot be downloaded. Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location see Microsoft Download Center

    I don't have another source location and the computer came with pre-loaded software so I don't have a disc to search either.

    thanks for any help
    Kelly
    Attached Thumbnails Attached Thumbnails DISM error message.JPG   System File Checker error report.JPG  
    System File Checker Errors post 8.1 upgrade Attached Files
      My System SpecsSystem Spec

System File Checker Errors post 8.1 upgrade
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