Windows 8 and 8.1 Forums

sos windows 8.1 black screen with mouse pointer when logon

  1. #1

    Posts : 1
    windows 8.1

    sos windows 8.1 black screen with mouse pointer when logon

    Hi, windows 8.1 preinstalled on asus t100 tablet. only black screen with white arrow pointer when logon. shutdown and restart no good. ctrl alt del doesn't access task manager. arrow mouse pointer was wobbly and hard to see for last few days and windows icon not working to access start screen. Exams in 2 days so on library pc now but in trouble when library closes.
    microsoft have given me Irish helpdesk number 1850 but this is expensive from mobile and little credit.
    I don't want to reinstall windows 8. I think this is a problem with an update. Does anyone know how to start tablet to access menu to see what problem is -do I have to delete updates (don't know how to do this)?

      My System SpecsSystem Spec

  2. #2

    It's gonna be not very fun getting back into this tablet.

    F8 for Safe Mode is not going to work.

    5 Ways to Boot into Safe Mode in Windows 8 & Windows 8.1

    You're going to need to find another Windows 8/8.1 computer and create a System Recovery
    CD/DVD/Boot Key using Step 3 or 4.

    If you can get to a Restart prompt you can try Step. 2.
      My System SpecsSystem Spec

sos windows 8.1 black screen with mouse pointer when logon
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