Windows 8 and 8.1 Forums


Brand new HP laptop will not start up

  1. #1


    Nova Scotia, Canada
    Posts : 16
    Windows 8.1 x64

    Brand new HP laptop will not start up


    Bought a HP laptop today, took it out of the box, put in the battery, connected the charger, it wouldn't turn on.
    Charger is working because there is an orange-ish light indicating power to the machine.

    Removed the battery and used only the charger. The power light was then white, but still no startup.

    Removed charger, left the battery removed, and pressed the power button for 30 seconds. Connected everything again, still nothing. Power light is back its orange-ish colour.

    Please tell me this is only because the battery is new and uncharged.

      My System SpecsSystem Spec

  2. #2


    Posts : 356
    Windows 8.1 Enterprise


    You must not turn on your new laptop until battery is fully charged! ( as told in manual you received )

    This takes several hours ( in some cases more that 8 hours )
    During that process laptop must not be turned on.
      My System SpecsSystem Spec

  3. #3


    Nova Scotia, Canada
    Posts : 16
    Windows 8.1 x64


    The manual did not tell me that. Don't assume things. But thank you.
      My System SpecsSystem Spec

  4. #4


    Posts : 356
    Windows 8.1 Enterprise


    Quote Originally Posted by cbiweb View Post
    The manual did not tell me that. Don't assume things. But thank you.
    huh, the manual sucks then, leave your laptop plugged into power ( together with battery ), and wait for 10 hours.
    If problem persist you'll need to visit the place where you bought this laptop and ask for replacement.
      My System SpecsSystem Spec

  5. #5


    Nova Scotia, Canada
    Posts : 16
    Windows 8.1 x64


    The manual does suck. It's nothing more than a large piece of paper folded accordian style. Every bit of instructions on how to use the laptop are based on AFTER the machine has been turned on. There is nothing about pre-powering. I'll hold off marking this thread resolved until later.

    This is the first laptop I've ever owned that would not work at all before charging the battery, so it was surprising. My experience with computers goes back many years, so please think before replying to someone as if they're a newbie. Not everyone is stupid, and not every situation is the same as yours.
      My System SpecsSystem Spec

  6. #6


    Posts : 356
    Windows 8.1 Enterprise


    I did not want to offend you, if so I'm sorry

    Just telling what I would do in your case, battery must be charged and laptop will work.
      My System SpecsSystem Spec

  7. #7


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    You do not have to wait hours to use, when you plug it in. If it is not working with the Power charger or after you let the battery charge. Take it back to where you got it from, to have the broken one you have replaced with one that actually works.

    Sometimes the battery will not fully seat. Also laptops these days, will not power up, unless the battery is installed, because the laptop is using the battery the same way a UPS does for smoothing out any power noise.
      My System SpecsSystem Spec

  8. #8


    It should work right out of the box even without a battery and certainly should work with the battery plugged in and charging. You should return it as defective immediately. I assure you whoever sold it to you will not disagree.
      My System SpecsSystem Spec

  9. #9


    Posts : 356
    Windows 8.1 Enterprise


    @broe24 & cbwilsha
    You guys do know that new battery needs to be *fully* charged prior to first usage? this is the first thing you do to make battery live longer.

    Maybe I'm wrong I don't know?
      My System SpecsSystem Spec

  10. #10


    My 6 month old HP tablet quick start guide said to fully charge the battery before doing anything - it came partially charged which IMO is plenty to get you (anyone) started but as someone said best for the battery to charge it right away + I like to think a good little soldier so I charged mine
      My System SpecsSystem Spec

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Brand new HP laptop will not start up
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