Gigabyte Intel update to USB3.0 freezes computer?

chriswillis

New Member
Messages
2
Location
Australia
Hi all, I've had this problem since buying the computer and I'm completely stumped.

My motherboard is a Gigabyte and uses the Gigabyte Update manager. Ever but one thing works: installing a New Driver: Intel (r) USB 3.0 driver. I'm not sure if currently the computer's only working at 2.0. When I try install it, it does OK copying all the files, then says 'click Next' to continue. Unfortunately, the updater has switched off ALL USB connections: so no keyboard, internet, mouse, bluetooth (dongle), printer, etc etc - I can't click next!

I can see under the "Device Manager" there's some references:
USB 2.0MTT Hub
Intel USB3.0 Root hub
Intel USB3 extensible host controller

Does this mean I'm running USB3 or 2 drivers??

The update in Gigabyte is still showing, as if it's not been installed.

I'm also wondering if you know how to install additional upgrades without the computer freezing because it's turning off these USB ports? Make no sense to me!!

Hope I put enough info here.
All the best.
 

My Computer

System One

  • OS
    OS
Your mobo is Toshiba ( according to your System Specs ), so why not querying Toshiba for drivers manually?
why using driver download programs?
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Sorry about that, I should've explained the question's for my desktop PC - the system spec in my profile is for my laptop. The desktop machine is the one with the Gigabyte board. Gigabyte comes with its down driver update download centre.
 

My Computer

System One

  • OS
    OS
Which Gigabyte board? Note it is not uncommon for motherboards to have both USB2.0 and USB3.0 ports. Check your motherboard manual.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop
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