Unable to Remove Paired Bluetooth Devices For Good

AskaLangly

New Member
Messages
7
Found this out: the Broadcom driver updates that Microsoft provides causes Windows 8.1 to not prompt passcodes for pairing new Bluetooth devices.
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I've noticed that I'm unable to un-pair already paired devices (two Windows Phones, an Android phone, and Android tablet).
By uninstalling every little Bluetooth-related entry in Device Manager (devices, adapter, etc.), I somehow caused the Bluetooth section to "blank out"; the section is unable to find what was paired any more, likewise if I pair something (which I CAN do), I'll be unable to un-pair for good.
It's tough to describe it, actually...
Now, when I attempt to re-pair, say, my Windows Phone... on that, it gives me the passcode. On the PC, it errors out:
"That didn't work: Adding your device didn't work. First remove it from your PC, and then try again."
Screenshot (40).png
Without a way to un-pair my devices that are being reluctant to, well, either pair or un-pair, what CAN I do?
By mentioning Device Manager, after the removal of the adapter, full uninstallation, a reboot, and reinstalling the adapter...
ALL of the devices paired CAME BACK!
I'm poking around HKLM\Sys\CCS\Enum\BTHENUM, seeing entries involving the said devices, but they can't be removed: Property keys from within the device's key are unable to be removed, despite ownership.
MAJOR help is necessary, as I'll be unable to utilize Bluetooth properly in the near future. Thanks.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 (9600)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom-Built
    CPU
    i5-2500K @ 3.3GHz x4
    Motherboard
    AsRock P67 Pro3 SE
    Memory
    8GB
    Graphics Card(s)
    GTX 750 Ti 2GB (EVGA)
    Sound Card
    Realtek IC
    Monitor(s) Displays
    LG 22MA43A
    Screen Resolution
    1920x1080
    Hard Drives
    WD Black 2TB, Seagate 1TB, WD 320GB
    PSU
    700W
    Case
    NZXT Guardian 921RB
    Keyboard
    Logitech G510s
    Mouse
    Microsoft Explorer Touch
    Internet Speed
    50/25
    Browser
    Firefox 56 beta 12
    Antivirus
    Windows Defender
Found this to give a try:

Go to START icon and type in services.msc and select services.
The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE. Double click to open. Make sure it is AUTOMATIC. Go to the LOG tab. Choose THIS ACCOUNT and type in LOCAL SERVICE. A list of password (a 15-dot string) would appear. Delete all the password in the PASSWORD and under CONFIRM. Choose Okay.
It will ask you to restart the service. Once restarted, turn on your bluetooth adaptor again. Put your mouse in pairing mode and add the mouse.

Also look for hidden devices in Device Manager and uninstall any Bluetooth ones you find.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Sorry, doesn't fix the issue.
Besides, it's too verbatim: I'm talking about phones and tablets here, not mice.
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Edit:
I did a System Restore and got back the entries in the Bluetooth page on the Settings app.
I STILL can't remove devices. Likewise when I add them, they CAN be paired, but will NOT be shown after pairing.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro x64 (9600)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom-Built
    CPU
    i5-2500K @ 3.3GHz x4
    Motherboard
    AsRock P67 Pro3 SE
    Memory
    8GB
    Graphics Card(s)
    GTX 750 Ti 2GB (EVGA)
    Sound Card
    Realtek IC
    Monitor(s) Displays
    LG 22MA43A
    Screen Resolution
    1920x1080
    Hard Drives
    WD Black 2TB, Seagate 1TB, WD 320GB
    PSU
    700W
    Case
    NZXT Guardian 921RB
    Keyboard
    Logitech G510s
    Mouse
    Microsoft Explorer Touch
    Internet Speed
    50/25
    Browser
    Firefox 56 beta 12
    Antivirus
    Windows Defender
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