Windows 8 and 8.1 Forums


External Bitlocker drive not working properly after sleep.

  1. #1


    Posts : 9
    Windows 8.1 64-Bit

    External Bitlocker drive not working properly after sleep.


    This is a recent problem. I have a Toshiba Canvio external drive, not SSD. It's got Bitlocker, so when I turn my PC on or awake from sleep, I have to enter a password to access the drive. Now, if I restart my PC, it works fine. Recently though, when I awaken from sleep, I'll click on the drive to enter the password, and Windows does this eternal loading thing. The address bar in Explorer has that green progress bar moving along, but it never finishes. If I unplug the drive and plug it back in, I can enter the password and access the drive, but after a while it'll start doing to eternal loading thing again. I doesn't seem like it would be the drive; the drive doesn't know whether the PC is freshly restarted or coming back from sleep.

      My System SpecsSystem Spec

  2. #2


    Posts : 9
    Windows 8.1 64-Bit


    I think it may be an explorer problem. I had the problem with the drive again today after awaking my PC, and tried restarting the explorer process. The explorer UI (windows, task bar, start menu, etc.) is gone, but it won't restart and won't go away when I click "end task"
      My System SpecsSystem Spec

  3. #3


    Posts : 356
    Windows 8.1 Enterprise


    by sound of your description it would be best to start with integrity check or core system files.

    to do so you start by pressing Windows key + X
    select command prompt (Admin)
    type sfc /scannow

    Please note that this process may take some time however.
      My System SpecsSystem Spec

  4. #4


    Posts : 9
    Windows 8.1 64-Bit


    It says there are corrupted files but it couldn't fix them. I can post the log if you like.
      My System SpecsSystem Spec

  5. #5


    Posts : 356
    Windows 8.1 Enterprise


    Yes please do, paste log output and if possible use code tags to format your output, you do so pasting output here, select it and click on # icon above.
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    Windows 8.1 64-Bit


    I've uploaded it instead, it's huge.

    Zippyshare.com - CBS.log
      My System SpecsSystem Spec

  7. #7


    Posts : 356
    Windows 8.1 Enterprise


    There is nothing about bitlocker, inside the log, mostly same problem about something I have no clue what does it mean.

    Press Windows key + X and select command prompt (Admin)
    copy and paste following command and hit enter:
    Dism /Online /Cleanup-Image /RestoreHealth

    The above will be done sooner.
    Afterwards you can again run:
    sfc /scannow and there should be no errors.

    Then see if all this helped at all.
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    Windows 8.1 64-Bit


    Successful repair. Now we wait and see.
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8.1 64-Bit


    Doesn't seem to have worked unfortunately.
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Windows 8.1 64-Bit


    Ok, a bump on this one. I de-encrypted the drive, and it still does the same thing on wake. So it's not BitLocker.
      My System SpecsSystem Spec

External Bitlocker drive not working properly after sleep.
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