Windows 8 and 8.1 Forums


Bluetooth Mouse Stopped working in 8.1?

  1. #1


    Posts : 8
    Windows 8.1

    Bluetooth Mouse Stopped working in 8.1?


    Hello! I have a Wacom Cintiq Companion that I've been using with the Wacom BT keyboard and a MS Arc Touch Surface edition (BT), for about 6-7 months. I've run into a problem after turning the machine on yesterday where it wouldn't let me connect both of them at the same time; if I connected one, the other would give me an error to connect.

    Both still work, though I've now run into a problem where the computer refuses to even see the mouse when I'm trying to pair it; I'm worried that it's still in the system somewhere and it's making it bug out. (Even though it's not listed in the Device Manager!) The last time I had a problem like this with the tablet I ended up having to reinstall windows 8, which I'm not looking forward to doing again Any ideas?

    Thanks!!

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Have you tried installing or re-installing the latest drivers? Drivers | Wacom

    And welcome to the forum!
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Windows 8.1


    Well, therein lies one of the problems I think, it uses the 'windows generic bluetooth driver', and Wacom doesn't provide one. :\ Everything was working great, but there's some sort of software glitch. I've run sfc /scannow which has fixed things in the past, but it doesn't seem to this time.
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    It has built in Bluetooth? Something should be showing up in Device Manager. Near the top:

    Click image for larger version
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Windows 8.1


    Yeah it does, and that's the thing, everything's installed correctly and all the bluetooth stuff shows up, and the keyboard connects (and the mouse used to), but now it won't even see the mouse in pairing mode, even though I've tested the mouse on other BT devices and it works fine. Something inside Win8 is unhappy
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Uninstall everything Bluetooth related in Device Manager, maybe even run CCleaner registry option, then reboot and let it re-install.
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    Windows 8.1


    Oooo, yeah, forgot about CCleaner! What option would you suggest I choose?
      My System SpecsSystem Spec

  8. #8


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Run the registry cleaning option after uninstalling in Device Manager. Clean registry entries dealing with Bluetooth that pop up in CCleaner. Run it twice, then reboot and see if things pair correctly after Bluetooth re-installs. Keep connection to the internet on also.
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Windows 8.1


    Hmm, unfortunately that didn't seem to work. :\ Nothing in CCleaner came up with bluetooth in the name.
      My System SpecsSystem Spec

  10. #10


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Did you go ahead an uninstall in device manager then reboot?
      My System SpecsSystem Spec

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Bluetooth Mouse Stopped working in 8.1?
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