Windows 8 and 8.1 Forums


USB 3.0 issue with windows 8.1 help please

  1. #1


    west midlands
    Posts : 24
    windows 8.1 and android dual boot

    USB 3.0 issue with windows 8.1 help please


    Hi guys I have just joint your community hoping to gain and give help.
    I purchased a dual boot Chinese tablet as i required windows tablets on the move for certain tasks. I got my dual OS Teclast X98 64GB tablet and after finally getting it all set up and customised it to my preference but i have a few issues that i require help with if i can get some help it would be appreciated!

    The main issue is when i connecting a 3.0 USB device it failed to connect or with some devices it connects then disconnects constantly. Some devices work but very rarely and when they do they works flawlessly. All the devices work fine on my windows 7 machines. From Google results it seems to be a windows 8.1 issue to do with connected standby or something? Can someone enlighten me on how to resolve this issue on my teclast X98 dual boot tablet?

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Welcome to the forum!

    Probably about finding the right chipset/USB 3.0 drivers. No idea about your particular tablet but in Device Manager you should have a USB 3.0 specific driver. At least it is Intel CPU I believe. Any idea what chipset?

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Most true USB 3.0 cables are different from regular cables for many USB 3.0 devices regardless the blue end.

    Click image for larger version
      My System SpecsSystem Spec

  4. #4


    west midlands
    Posts : 24
    windows 8.1 and android dual boot


    thank you for the reply. This is the info in device manager i have screen captured. says there isn't a new driver for it?
    i am not to sure what your tying to tell me with the USB 3.0 cable picture?
    Attached Thumbnails Attached Thumbnails usb 3.0.PNG  
      My System SpecsSystem Spec

  5. #5


    west midlands
    Posts : 24
    windows 8.1 and android dual boot


    Can someone advise me of the correct chipset driver for my device for usb 3.0 ????? I'm really stuck
      My System SpecsSystem Spec

  6. #6


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    This tablet has a Micro USB 3.0 Connector, do you have one of these OTG cables TetherPro USB 3.0 Micro On-the-Go OTG Adapter

    Recall needing this to hookup USB to my tablet.

    Driver that is there should be fine as no other USB 3.0 Driver for Windows 8.1 from Intel.
    Chipset drivers is for the motherboard should already be preinstalled would be Intel what Tablet uses.
      My System SpecsSystem Spec

  7. #7


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by popeye View Post
    Most true USB 3.0 cables are different from regular cables for many USB 3.0 devices regardless the blue end.

    Click image for larger version
    Then you use this, after OTG Cable
      My System SpecsSystem Spec

  8. #8


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    TECLAST

    As manufacturer does not supply support for drivers in my searches.
      My System SpecsSystem Spec

  9. #9


    west midlands
    Posts : 24
    windows 8.1 and android dual boot


    Yes a micro USB connector
    Click image for larger version


    Thanks for the reply do I ned to get that extract brand cable or sony generic cable? I can't see how that cable would fit my device? The left port is the micro USB port middle is the headphone jack and the one to the right is the mini hdmi port
      My System SpecsSystem Spec

  10. #10


    west midlands
    Posts : 24
    windows 8.1 and android dual boot


    Click image for larger version

    I have one of these and it does not work the one pictures above posted my jds63 looks different from the one I have hence me mentioning previously I csnt see how that would fit my device
      My System SpecsSystem Spec

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USB 3.0 issue with windows 8.1 help please
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