Windows 8 and 8.1 Forums


WD My Book 3TB clicking sound after drop

  1. #1


    Germany
    Posts : 5
    windows 8.1

    WD My Book 3TB clicking sound after drop


    Hello everyone, im hoping for some help about my external. I bought last year a 3 TB WD my book because my old one was making weird sound and i thought to make back ups. After i passed everything on the new external most of the stuff i did the mistake to delete from the old.
    The other day i had my external on the couch and connected to my laptop, not doing something in the time, i went to make a coffee and in that time my 2 cats were playing and dropped it on the floor , on the fluffy carpet ! Im writing all the details because im not good with these stuff and i dont know what can be important.
    Anyways, since then the external when connected to laptop makes a clicking sounds. It shows on devices, it shows down right for safely removal but not as letter! And i have used a couple recovery programs (minitool partition wizard, PC inspector) and it shows the Disk without partitions as 0GB.

    I really need to find a way to recover somehow at least the pictures that i have in the external. Someone told me that it might be that the needle has stucked and it cant spin. I have already opened the case and took the external out but im too afraid to open it and try to fix it alone.

    Does anyone know what can be done or what the problem could be?
    I would appreciate ANY help. Thank you

      My System SpecsSystem Spec

  2. #2


    It sounds like a "head crash" (there is no "needle"). There is really nothing "user serviceable" in a drive. Depending on how it crashes whether or not you can retrieve data from it. There are companies that can retrieve data from a crashed disc but the cost is $800 and up.

    For reasons such as this, NEVER have your data, such as pictures, on one media only. At least two separate media copies are needed, then if one fails for whatever reason you still have the other. This is also a reason for backups, not for "if" they are ever needed but "when" its needed.
      My System SpecsSystem Spec

  3. #3


    Germany
    Posts : 5
    windows 8.1


    What is the head crash??? Do i have a chance to save my data? I dont want to give it to a company and the truth is that its too expensive too.
    Is there anything i can do alone to fix it? Im not an expert but a thing or too i know about computers and fixing stuff. With the theory i have the problem, because i dont know what the external has.
      My System SpecsSystem Spec

  4. #4


    A "head crash" is when the read/write head(s) which floats above the disc surface touches the disc surface. When this happens it can cause a loss of data in the "crash site", damage to the read and/or write head. With the "tick" you have it sounds like the disc platter (or platters) are touching in one spot.

    There is nothing really "user repairable" in a hard drive. Drives are assembled or repaired in a dust free environment and with specialized tools and test equipment. If a drive fails, in almost all cases your only option is to replace it. The high cost of disc recovery (and its not guaranteed to be recoverable or 100% of the data recovered) is usually not an option for home users.
      My System SpecsSystem Spec

  5. #5


    Germany
    Posts : 5
    windows 8.1


    I am seeing a lot of DIY youtube videos and reading that from hearing the sound that the external makes someone can anderstand what is wrong with it. If it is clicking or beeping or whatever else.

    fireberd, since you were kind enough to answer to my questions, is there a way to show here how mine sounds? because i made a video when i took it out of its box?

    Im not ready to give up on my data just yet. I will try everything!
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    I have a couple of these ext. HDDs (3 WD Mybooks and one Seagate) and they all click and have been doing this from the very first day I bought them. My friend's too. No bad sectors and anything and they have been working like a charm for more than five years.
      My System SpecsSystem Spec

  7. #7


    You need to ask someone else. I am a computer tech and former guitar amplifier tech but I would never attempt to work on a disc drive.

    But, its your drive and you can do what you want with it. Its not working now so you can't hurt it.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    No, I don't have a problem. I just comment on the user's issue. It would be a good idea to check the drive with HD Tune.
    Oh, his fell on the floor. That explains it. There might be an issue, yes.
    Mine haven't fallen at any time. They have been clicking (rarely) from day one.
      My System SpecsSystem Spec

  9. #9


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Pretty sure it is permanently messed up if dropped, even on carpet, especially if the heads weren't parked and the drive was spinning at the time.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,480
    Windows 10 Pro x64


    I agree.
      My System SpecsSystem Spec

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