Windows 8 and 8.1 Forums


WD My Book 3TB clicking sound after drop

  1. #11


    Germany
    Posts : 5
    windows 8.1


    First of all im a she Second thanks for all the answers, im really comfused about what to do. So many opinions that i read, half say open it other half say no.
    Yes mine fell on the carpet but it was not doing anything in that moment, it was just connected and on stand by. I dont know what for deference that makes.
    Is it allowed here on the forum to post a youtube link? I have uploaded the video on my account. Maybe someone can figure what that sound means

      My System SpecsSystem Spec

  2. #12


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Koni, first you can not open up a hard drive and fix it yourself. It takes very specialized equipment and a clean lab to work on hard drives.

    It has already been explained what the noise most likely is, the drive heads are most likely broken, the arms that attach to the head are also very fragile. Hard drives almost never come out good after being dropped.

    You could run a SMART test on it.

    You can post YouTube videos using the film icon at the top of the post screen.
      My System SpecsSystem Spec

  3. #13


    Posts : 2,480
    Windows 10 Pro x64


    Yes, you can post it. It would be a good idea to test it with HD Tune if that doesn't work, the drive probably has some housing, so you should take it out and try to connect the HDD via usb cable to PC. There is an adapter that allows you to do that, but an expert should do it.
    EDIT: The colleague was faster.
      My System SpecsSystem Spec

  4. #14


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Take it to the local repair shop, see what they say.
      My System SpecsSystem Spec

  5. #15


    Germany
    Posts : 5
    windows 8.1


    i have run WD Drive Utilities but it dont let me do the tests. I have ordered a new housing already, wait next week to be here. Someone told me to try that to another laptop when the housing comes.
    With all the programs that i used to find and recover the stuff, the external shows up but as blank.

    Here is the link. The reason i asked for someone to hear the sound it is because i read that beeping and clicking can mean two different things for the external. The one means that is total broken and the othe that there is hope for recovery.

      My System SpecsSystem Spec

  6. #16


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Sounds broken to me. I don't think a new enclosure is going to fix it. Hope I'm wrong.

    EDIT: Also, showing up as a drive in My PC or Device Manager is one thing, being able to read/write to it is another.
      My System SpecsSystem Spec

  7. #17


    If you can see the drive under Computer or in Device Manager, then I would try Recuva from the makers of CCleaner to see if you can recover any of the files. But I fear as the others do, that when it was dropped, the read/write (R/W) head was physically slammed (crashed!) into the drive's "platters" - the actual disks where the data is stored, resulting in Grand Canyon sized gorges (microscopically speaking) in the platters, and perhaps physical damage to the R/W head, and/or the mechanism the moves the R/W head over the platters.

    The R/W head should never ever physically touch the platters but instead, just float a millimeter or so above the platters where it can then use magnetic fields to read the magnetic particles on the platters, or write (arrange the particles) data on the platters.

    I fear at the very least the arm that moves the R/W head across the platters was knocked (bent) out of alignment and the clicking sound is the R/W head banging into the "end stop" trying to figure out where it is.
      My System SpecsSystem Spec

  8. #18


    I'm afraid the clicking sound is made by heads in the hard drive. since it was just bought last year, you can ask help from after-sale support. many be they can help you recover data and repair hard drive
      My System SpecsSystem Spec

  9. #19


    The link is to the WD page for drive recovery services: Western Digital Data Recovery - DriveCrash

    Their site mentions estimates -- which involves packaging the drive in original package and sending it to them. They will then examine it and provide an estimate for the recovery. While I don't know their prices, I have worked with other such services and starting fees are around $1000 USD -- regardless of the capacity of the drive. It is so expensive because it involves disassembly, repair, and reassembly of the drive in a clean-room environment.
      My System SpecsSystem Spec

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WD My Book 3TB clicking sound after drop
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