cbiweb
New Member
- Messages
- 16
- Location
- Nova Scotia, Canada
Okay, this is a strange one. I have included all the troubleshooting steps I've tried, so please read through before making suggestions.
Last night out of the blue, after always working perfectly, my mouse pointer started to randomly freeze for a second or two. When it did move, it moved smoothly and normally; but every few seconds or so it would get stuck for a moment (you can check out what kind of mouse it is in my specs). The mouse wheel and buttons are fine, no problems at all; just the pointer is messing with me. The touchpad works perfectly as well.
It works perfectly after a reboot. But over time it starts to break down again. In fact, I left it alone overnight, and this morning the pointer would barely move at all.
I rebooted again, and noticed that at the blue "Restarting" screen the mouse pointer was instantly back to normal. But again, after reboot it would be fine at first but then start acting up, getting worse as time went on.
Troubleshooting I have already tried:
1. Replaced the mouse battery.
2. Removed the USB receiver and put it back in.
3. Uninstalled the drivers, rebooted, Windows installed generic HID-compliant driver.
4. Malware scan
5. Tried a different mouse
Oddly, after trying a different mouse and then switching back to the original, it worked fine for much longer before starting to break down again. At the time of this post, the pointer is sticking but not as badly, and taking longer to deteriorate.
I'm about to try a system restore, but really don't like going there if I don't have to. So if anyone has any other ideas, please share.
Thanks!
Last night out of the blue, after always working perfectly, my mouse pointer started to randomly freeze for a second or two. When it did move, it moved smoothly and normally; but every few seconds or so it would get stuck for a moment (you can check out what kind of mouse it is in my specs). The mouse wheel and buttons are fine, no problems at all; just the pointer is messing with me. The touchpad works perfectly as well.
It works perfectly after a reboot. But over time it starts to break down again. In fact, I left it alone overnight, and this morning the pointer would barely move at all.
I rebooted again, and noticed that at the blue "Restarting" screen the mouse pointer was instantly back to normal. But again, after reboot it would be fine at first but then start acting up, getting worse as time went on.
Troubleshooting I have already tried:
1. Replaced the mouse battery.
2. Removed the USB receiver and put it back in.
3. Uninstalled the drivers, rebooted, Windows installed generic HID-compliant driver.
4. Malware scan
5. Tried a different mouse
Oddly, after trying a different mouse and then switching back to the original, it worked fine for much longer before starting to break down again. At the time of this post, the pointer is sticking but not as badly, and taking longer to deteriorate.
I'm about to try a system restore, but really don't like going there if I don't have to. So if anyone has any other ideas, please share.
Thanks!
My Computer
System One
-
- OS
- Windows 8.1 x64
- Computer type
- Laptop
- System Manufacturer/Model
- HP Pavilion 17 Notebook
- CPU
- AMD A10-5745M APU with Radeon(tm) HD Graphics
- Motherboard
- Hewlett-Packard 22C7 90.10
- Memory
- 12GB
- Graphics Card(s)
- AMD Radeon HD 8610G
- Sound Card
- (1) AMD High Definition Audio Device (2) Realtek High Definition Audio
- Monitor(s) Displays
- Generic PnP Monitor (17.1"vis)
- Screen Resolution
- 1600 x 900
- Hard Drives
- 1TB HGST HTS541010A9E680 SATA
- Mouse
- Microsoft Wireless Mobile Mouse 4000
- Internet Speed
- 14.46Mbps upload; 1.01Mbps download
- Browser
- Opera, Chrome, Firefox, Slimjet, Internet Explorer
- Antivirus
- Outpost Security Suite