I have two Windows 8.1 PCs, a Dell Desktop XPS8700 and Alienware laptop. I have an HP 2015dn printer connected to the desktop with a parallel to USB cable. Printing from the desktop works fine but over a network from the laptop not so fine.

When I print from the laptop to the attached printer to the desktop, I have to wait six minutes before it actually prints. I can see and select the printer from Word but cannot see the printer listed in Devices and Printers in the Control Panel.

I can print normally to a Brother 2360 printer and a HP 7520 printer wirelessly connected to the network, but not to the one attached to the desktop PC.

I have tried the following:

1. Downloaded and installed the latest print driver from HP Support. The same 64 bit driver is installed on both computers.

2. Added the printer in Devices and Printers. It connects and says it is added but does not show with the rest of the printers. Printing a test page takes six minutes.

3. Adding the printer again in Devices and Printers. Result: It connects and says it is added but does not show with the rest of the printers. Printing a test page takes six minutes.

4. Making sure that the Print Spooler Service is set to automatic. Result: No change.

5. Changed Bluetooth Service is also set to automatic. Result: No change.

Since I cannot see the printer in Devices and Printers in the laptop, how can I remove the driver and re-install it? I do see it in the desktop Devices & Printers and it works fine.

Printing from a Vista laptop to a Vista Dell XPS desktop worked fine over the same network, so I am troubled that I cannot get it to work with Windows 8.1.

I would appreciate any suggestions or help.


Thank you all.