Windows 8 and 8.1 Forums


Windows can't access brand new HDD, no matter what I try

  1. #1


    Loulé, Algarve
    Posts : 52
    Windows 7 Home Premium x64

    Windows can't access brand new HDD, no matter what I try


    Hello guys, I came here for some help because i'm totally clueless on what to do now

    I bought an internal hard drive (Hitachi 500GB 5400rpm), to use on my PS3. So before I can use on the console, I have to format it so I can put the PS3 update file so that the console can install the system files to be able to operate with the drive. But no matter what I do, I can't format the drive.

    I'm using an enclosure, to connect it via USB like an external hard drive. Windows can't access it at all, doesn't appear on the disk management either. I know the drive's working because I can hear it spinning, it shows up on the device manager as an USB Device and the BIOS detects it as well. I tried connecting it via SATA, by removing one of my laptop's system drives, so I could use a bootable USB Windows 8.1 disk to format the drive that way but it doesn't detect it either. I went to HGST's website, they have a drive fitness tool that solves nothing. I tried using an Acronis disk management app, but it also doesn't detect the drive. I even tried using freeware drive format apps, like Fat32Formatter, and none of them worked...

    I have no idea what to do. Can anyone help me?

    Thank you for your time

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    plug in the extHDD and then open command prompt(admin)

    type> diskpart
    type> list volume

    Do you see a 5GB volume??
      My System SpecsSystem Spec

  3. #3


    Loulé, Algarve
    Posts : 52
    Windows 7 Home Premium x64


    Quote Originally Posted by KYHI View Post
    plug in the extHDD and then open command prompt(admin)

    type> diskpart
    type> list volume

    Do you see a 5GB volume??
    Thank you for the help.

    When I typed diskpart an error ocurred, said something about the specific service not being installed (it was in portuguese).

    EDIT: I tried it in a different computer, where diskpart worked. By typing list volume, I see all my storage partitions, bluray drive, system and recovery partitions. There's no 5GB volume.
    Last edited by Kratos Aurion; 06 Mar 2015 at 14:46.
      My System SpecsSystem Spec

  4. #4


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    Try this - start disk management with the drive turned off. Then turn it on when the disk management is active.
      My System SpecsSystem Spec

  5. #5


    Loulé, Algarve
    Posts : 52
    Windows 7 Home Premium x64


    Quote Originally Posted by whs View Post
    Try this - start disk management with the drive turned off. Then turn it on when the disk management is active.
    Thank you for the help.

    Unfortunately it didn't work either. I'm running out of options, could it really be a faulty drive? It detects fine in the device manager and BIOS...this is so strange
      My System SpecsSystem Spec

  6. #6


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    Check at the Hitachi site whether that disk needs a special driver. It's unlikely because it is probably a standard Sata, but you never know.
      My System SpecsSystem Spec

  7. #7


    Loulé, Algarve
    Posts : 52
    Windows 7 Home Premium x64


    Quote Originally Posted by whs View Post
    Check at the Hitachi site whether that disk needs a special driver. It's unlikely because it is probably a standard Sata, but you never know.
    I checked, nothing but PDF files.
      My System SpecsSystem Spec

  8. #8


    Germany/Florida
    Posts : 4,514
    Vista and Win7


    Last idea I have. Download this Partition Wizard iso and burn it to CD. Boot with the CD and see whether PW can see it.
      My System SpecsSystem Spec

Windows can't access brand new HDD, no matter what I try
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