Windows can't access brand new HDD, no matter what I try

Kratos Aurion

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Location
Loulé, Algarve
Hello guys, I came here for some help because i'm totally clueless on what to do now :(

I bought an internal hard drive (Hitachi 500GB 5400rpm), to use on my PS3. So before I can use on the console, I have to format it so I can put the PS3 update file so that the console can install the system files to be able to operate with the drive. But no matter what I do, I can't format the drive.

I'm using an enclosure, to connect it via USB like an external hard drive. Windows can't access it at all, doesn't appear on the disk management either. I know the drive's working because I can hear it spinning, it shows up on the device manager as an USB Device and the BIOS detects it as well. I tried connecting it via SATA, by removing one of my laptop's system drives, so I could use a bootable USB Windows 8.1 disk to format the drive that way but it doesn't detect it either. I went to HGST's website, they have a drive fitness tool that solves nothing. I tried using an Acronis disk management app, but it also doesn't detect the drive. I even tried using freeware drive format apps, like Fat32Formatter, and none of them worked...

I have no idea what to do. Can anyone help me?

Thank you for your time :)
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    System Manufacturer/Model
    ASUS N53Jq-SX145V
    CPU
    Intel Core i7 740QM, 1.73GHz
    Memory
    8GB
    Graphics Card(s)
    Nvidia GeForce GT 425M VRAM 1GB
plug in the extHDD and then open command prompt(admin)

type> diskpart
type> list volume

Do you see a 5GB volume??
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
plug in the extHDD and then open command prompt(admin)

type> diskpart
type> list volume

Do you see a 5GB volume??
Thank you for the help.

When I typed diskpart an error ocurred, said something about the specific service not being installed (it was in portuguese).

EDIT: I tried it in a different computer, where diskpart worked. By typing list volume, I see all my storage partitions, bluray drive, system and recovery partitions. There's no 5GB volume.
 
Last edited:

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    System Manufacturer/Model
    ASUS N53Jq-SX145V
    CPU
    Intel Core i7 740QM, 1.73GHz
    Memory
    8GB
    Graphics Card(s)
    Nvidia GeForce GT 425M VRAM 1GB
Try this - start disk management with the drive turned off. Then turn it on when the disk management is active.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs
Try this - start disk management with the drive turned off. Then turn it on when the disk management is active.
Thank you for the help.

Unfortunately it didn't work either. I'm running out of options, could it really be a faulty drive? It detects fine in the device manager and BIOS...this is so strange :sarc:
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    System Manufacturer/Model
    ASUS N53Jq-SX145V
    CPU
    Intel Core i7 740QM, 1.73GHz
    Memory
    8GB
    Graphics Card(s)
    Nvidia GeForce GT 425M VRAM 1GB
Check at the Hitachi site whether that disk needs a special driver. It's unlikely because it is probably a standard Sata, but you never know.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs
Check at the Hitachi site whether that disk needs a special driver. It's unlikely because it is probably a standard Sata, but you never know.
I checked, nothing but PDF files.
 

My Computer

System One

  • OS
    Windows 7 Home Premium x64
    System Manufacturer/Model
    ASUS N53Jq-SX145V
    CPU
    Intel Core i7 740QM, 1.73GHz
    Memory
    8GB
    Graphics Card(s)
    Nvidia GeForce GT 425M VRAM 1GB
Last idea I have. Download this Partition Wizard iso and burn it to CD. Boot with the CD and see whether PW can see it.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs
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