Windows 8 and 8.1 Forums

Cannot connect storage devices on USB3 or USB2

  1. #1

    Posts : 14
    windows 8

    Cannot connect storage devices on USB3 or USB2

    Hello all,

    I have a desktop computer which has stopped allowing connection of storage (USB) devices to the motherboard. Also the card reader does not work. (see attached for device manager snap shot).

    I have isolated the issue down to a driver error between windows 8.1 and Intel but cannot seem to find a way around it.
    Contact made with Gigatbyte who have not helped resolve.
    I build 2 x desktops for client and second desktop does not have this issue.
    Mobo flashed to latest bios.
    chipset updated to latest
    even went as far as replacing the motherboard. Still received the same error message.

    only other option i now have (and suggested by Gigabyte) is fresh install of windows 8

    windows 8.1
    gigabyte H81 motherboard (1150 chipset)
    Intel G3258 processor
    Kingston 8gb RAM

    anyone out there had/experienced the same issues? (all comments welcomed)

    Many Thanks in advance.


      My System SpecsSystem Spec

  2. #2

    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit

    New case? If yes unplug the card reader and case USB cables. Then see if the onboard USB ports work.
      My System SpecsSystem Spec

  3. #3

    Posts : 14
    windows 8

    ended up running refresh.
    hit shift on restart and run from windows 8 repair screen.

    thanks for all the comments and posts. appreciate that. :-)
      My System SpecsSystem Spec

Cannot connect storage devices on USB3 or USB2
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