Solved Acer-E1 572G Touchpad & Keyboard not working!

Farzin5121

New Member
Messages
4
Location
Bandar-e-Anzali
hi everyone
a few days ago, i did a stupid thing ! :|
the Synaptics touchpad driver was installed on my laptop (Acer-E1 572G - Win 8.1 - 64bit) and i installed Elantech touchpad driver without uninstalling last one!!!! :|
so, touchpad and keyboard stop working any more!
i did uninstall Synaptics but nothing changed! i did try to uninstall Elantech driver but did not find unistaller! so i did unistall it from device manager! but still nothing changed !

i dont have restore point and i dont want change my windows !

in device manager i got error code 19 for keyboard and error code 10 for touchpad!
here is some screenshot:

Capture.PNG


Capture1.PNG


Capture2.PNG


thank you
and sorry for my english :(
 
Last edited:

My Computer

System One

  • OS
    8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7 4500U
    Browser
    Google Chrome Latest Version
    Antivirus
    ESET NOD32 Antivirus 8

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender
thank you for your quick replay!!

i did what you said;
uninstalled Launch Manager from control panel and download it from that link you send and installed again! (but i think nothing happened there!)

then download synaptics driver from that link you send and install it! it successfully installed but nothing changed again!
in device manager i got that error still and touchpad and keyboard not working!


i believe that Elantech driver is still there! :|
and the problem is that!
how can i uninstall that?!

thanks again
 

My Computer

System One

  • OS
    8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7 4500U
    Browser
    Google Chrome Latest Version
    Antivirus
    ESET NOD32 Antivirus 8

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender
ETDWare is not in my program list! when i try to install it i got failed

Capture.PNG



I did also run sfc /scannow command 3 time and every time it said found cropped file and fixed them!
I didn't try DISM command yet but i'm sure problem is ETD ! its installed but there is no sign of it and i cannot delete it :|

Thanks
 

My Computer

System One

  • OS
    8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7 4500U
    Browser
    Google Chrome Latest Version
    Antivirus
    ESET NOD32 Antivirus 8
Right click "PS2 Compatible Mouse" in Device manager ( one with the Yellow warning triangle) update the driver, don't try to install Elantech drivers.
Take out the battery, disconnect the mains(remove the adapter), press power button for few seconds, leave it to rest for a while, then put the battery back and re-connect the mains and see whether it rectify the problem.
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender
finally problem solved :D

That was what i exactly thought! the ETD was there !!!
Fix that by flowing this tutorial (with some different!)
Code:
http://www.youtube.com/watch?v=i74blHNY_7M

Thank you brummyfan for your helps ;)
 

My Computer

System One

  • OS
    8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7 4500U
    Browser
    Google Chrome Latest Version
    Antivirus
    ESET NOD32 Antivirus 8
Glad you got it sorted and Thanks for letting us know :)
 

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender
Hi guys.i kinda have the same problome, half of my keyboard just stopped working like the keys.A,C,X and more i have windows 10 laptop:Acer-E1 572G. just like this guy .tried to find solution for days and feeling like i already did everything.the only thing i didn't try,was to update keyboard drivers. I visited any possible sit tryed in the offiacl acer sit and good apps too but not in even 1 was the option to update keyboard drivers only other stuff like audio,mouse....but never saw keyboard please halp):im sick of it already and i really need my computer back.thanks(;
 

My Computer

System One

  • OS
    Microsoft Windows 10
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