Windows 8 and 8.1 Forums


USB Mouse/Driver issue

  1. #1


    Posts : 9
    Windows 8.1

    USB Mouse/Driver issue


    The mouse has worked for years and has worked with no issues since I installed 8.1 afew weeks ago. Since last night the light does not come on showing the optical drive, and the mouse has stopped working.

    In troubleshooting I can go into BIOS, it works fine there, load into windows no love. When I navigate into Device Manager and look under Mouse and other pointing devices I see an HID compliant mouse. I scroll down to other devices and I see Logitech USB Optical Mouse with a yellow exclamation next to it.

    I have tried to update the Logitech Optical driver, Windows cannot find the file. I have also tried uninstalling both the HD compliant Mice driver and the Logitech Optical USB driver. Then restart the PC and then plugged the mouse in and still the same thing. The port works with a flash drive, and this is happening no matter what usb port I plug the mouse into.
    I want to add this, when I was first installing my ATI GPU drivers this happened, I did a system restore and it resolved the issue. I have not tried yet to reinstall the GPU drivers as I have been wanting to get to the bottom of the issue. This is the second time this has happened, and very confident a restore will resolve the issue but I would like to get to the root cause, b/c I need to get these drivers on the computer.
    Last edited by Onelove; 06 Feb 2015 at 15:05.

      My System SpecsSystem Spec

  2. #2


    Don't use Windows to find drivers lol, it hardly ever finds them, it will only look in it's own files for a generic driver. Use the internet to find the company website and download the driver from them for the exact model of your mouse. Try that first see if it fixes your mouse.
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8.1


    Thanks for the reply, but there are two issues with this. First off this has worked wonderfully with this Windows build until I tried to install the GPU drivers, and whatever happened last night. As soon as I installed 8.1 and plugged it in, it worked in about 10 seconds, ZERO issues with the OS finding and installing the correct driver.

    The other issue, man this is an old mouse. Old generic HP brand mouse, I have tried to find the drivers for this thing but it seems I cannot find them anywhere!!

    For me, I want to know what is going on and why all of a sudden it stopped working? This started either after two things, I installed Steam, Eventghost and Kodi on the PC, and plugged in a 2 TB usb drive last night. When i got on it this morning to work on the buildout is when I noticed the mouse issue....
      My System SpecsSystem Spec

  4. #4


    Well windows 8 is known for being awful.

    Do you have another device you can quickly test the mouse on, just to confirm it's not a coincidence ? See if it still works perfectly on another computer.
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8.1


    Well it works in EIFU BIOS on this computer with no issues. The red light does not go out until it loads into Windows.

    I just do not want to keep working on this build out with this issue. I have a gaming mouse I might plug into it after I install my ATI drivers. Use the official drivers for that and see if that works, but I still would like to know how the drivers for this mouse went from working great to auto download cannot even find them, and why they went out in the first place....
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    Windows 8.1


    Ok so I brought over my Logitech G500 and the install software. It booted up with the mouse in the USB port, nothing happened. I checked my driver and saw the G500 icon with the yellow exclamation next to it. I pulled my driver install, ran that. Once it finished and loaded into the logitech app gui it told me no device detected. I checked my device manager and the icon is still there with the yellow exclamation next to it. I rebooted into EFIU and again the mouse works great.

    Any thoughts here?
      My System SpecsSystem Spec

  7. #7


    and same with the g500 mouse it does not work in any other usb port ? man im just waiting for windows 10 and hopes it fixes a lot of bugs, maybe that is one of them ? If its a fresh install of windows just go back to windows 7, I would if I had not changed a lot of things lol.

    When you are in bios, that is like safe mode, only the bare essentials are running, no other drivers etc. Unplug your mouse and make sure you really did delete every HID mouse thing, check some other groups in device manager and make sure theres nothing there relating to a mouse. Maybe you installed a program that is messing with the mouse ?

    Apart from that i've no idea why windows 8 does that for you.
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8.1


    Yes I have tried multiple ports.

    On the conflicting software, I installed Steam, Kodi and Ghostevent, not sure how any of these would create a driver conflict issue.

    That HP link is interesting, I will try that, but does anyone have a good freeware driver detecting software I could try here just to see what it tells me? I want to try to figure this out for another day or so before I reinstall 8.1 or just go to 7.....
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    ... does anyone have a good freeware driver detecting software I could try here just to see what it tells me?
    Try the free version of---

    DriverMax Download - Softpedia

    I use the paid version.
      My System SpecsSystem Spec

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