Windows 8 and 8.1 Forums


9 Cell Battery Not Being " Detected" Windows 8.1

  1. #1


    Posts : 9
    Windows 8.1 x64

    9 Cell Battery Not Being " Detected" Windows 8.1


    So I made a post over on seven forums but I was told to bring it over here...

    I have a Dell Vostro 3650 running Windows 8.1 The battery was giving me about 30 minutes battery life so I bought a new, 9 cell, OEM battery.The "Probl

    em" with the 9 cell battery is that it seems that Windows 8 is not really detecting the battery? I'm not sure. It will only tell me "unknown time remaining". It will not give me a notification of when the battery is going to die (Except the physical red button lighting on the front of the computer).

    In terms of battery life, the battery works fine. I get hours and hours of battery life so I know the battery is functioning properly. In the BIOS, it is detected as battery performing regularly. I don't know why it is not showing the time. I tried uninstalling the Microsoft ACPI drivers in device manager and rebooting but nothing changed. I was a able to SHORTLY borrow a similar laptop to mine, but running windows 7. The time remaining was being displayed.

    My Bios version is on the latest version. Why is this happening

    The Battery was bought directly from DELL.

    I have tried calibrating the battery. How to Calibrate Your Laptop

    I downloaded a program called battery bar... And while not perfect, the program is able to give me estimated time remaining.. Length of time the laptop has been on battery. Why can this program do it, but windows cannot?

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    do you have dell quickset installed?
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8.1 x64


    No I don't . Should I install it?
      My System SpecsSystem Spec

  4. #4


    Posts : 2,690
    Windows 3.1 > Windows 10


    you can try it

    I assume you tried running the battery all the way down? and recharging it
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8.1 x64


    I did try running it down and recharging.

    I installed quickset. On install I got an error message stating the battery needs to be changed... However, I've been on battery life for the last four hours... So I know the battery is working fine... If I try to open "Dell Extended Battery Life Options" in power management, it crashes with "Battery Meter has stopped working"

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Battery.exe
    Application Version: 10.15.26.3
    Application Timestamp: 5215fad3
    Fault Module Name: Battery.exe
    Fault Module Version: 10.15.26.3
    Fault Module Timestamp: 5215fad3
    Exception Code: c0000094
    Exception Offset: 000000000000c3d7
    OS Version: 6.3.9600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 253f
    Additional Information 2: 253f271b94add2e4bd7deeaad6556ec6
    Additional Information 3: 7de5
    Additional Information 4: 7de5bb9ab1e43ada96f8562e7409c651
    Read our privacy statement online:

    Windows 8.1 and Windows Server 2012 R2 privacy statement - Microsoft Windows
    If the online privacy statement is not available, please read our privacy statement offline:

    C:\WINDOWS\system32\en-US\erofflps.txt


    I dual boot with windows 10 TP and I get the same problem on that OS...
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    Windows 8.1 x64


    Click image for larger version

    Screenshot attached
      My System SpecsSystem Spec

  7. #7


    Posts : 2,690
    Windows 3.1 > Windows 10


    I would be contacting Dell about the battery and a replacement
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    Windows 8.1 x64


    Should I really? The battery life is good and it is detected in Windows 7...

    I will see if I can borrow that laptop again and install dell quickset and see what it says...
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    Windows 8.1 x64


    Quickset on the windows 7 laptop shows battery as working normally/battery healthy etc....

    soo.... :/
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Windows 8.1 x64


    *bump*
      My System SpecsSystem Spec

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9 Cell Battery Not Being " Detected" Windows 8.1
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