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Windows 7 will not recognize HP Officejet

  1. #1

    Posts : 6
    windows 7

    Windows 7 will not recognize HP Officejet

    I am trying to connect the above new printer to my computer (not on a network, single printer, simple USB cable connection). The software downloaded successfully, the printer was installed and connected according to directions and shows up as the default printer on the control panel. But I tried printing a Word document and nothing happens.
    I've consulted the HP troubleshooting guide and went through all the steps. I checked the cable connections and everything looks OK. I reset the printer by disconnecting and re-connecting the power.
    Then I spent 30 minutes on the phone with a patient HP advisor. No success.
    My gut feeling is that a setting in Windows 7 somehow prevents the OS from recognizing the printer, but I've installed other printers before with no trouble. (No other printers are now installed, just the HP which won't work.)
    Before I exchange the printer and possibly run into the same problem I wonder if anyone has any ideas. Help would be much appreciated.

      My System SpecsSystem Spec

  2. #2
      My System SpecsSystem Spec

Windows 7 will not recognize HP Officejet
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