Windows 8 and 8.1 Forums


Installed RAM Not Correct

  1. #1


    Texas
    Posts : 1,022
    Windows 8.1

    Installed RAM Not Correct


    I have two identical HP Laptops, both HP Pavilion Entertainment PC dv9700. One works and one is cratered; I brought the dead one home for parts, of course.

    I checked the RAM in the working one and there are two sticks, 1 GB each, while the dead one had two sticks of 2 GB each, so I changed them out.

    The working computer booted just fine, however when I checked the RAM, it shows only 3GB installed.

    Is there anything I can check to see why this is?

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Wynona, do you means it shows as "available" or "installed"? Also 32 or 64 bit Windows? Can you post a pic of Task Manager, the memory tab?
      My System SpecsSystem Spec

  3. #3


    Posts : 2,690
    Windows 3.1 > Windows 10


    32bit will not see 4gb ram

    64bit will
      My System SpecsSystem Spec

  4. #4


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by popeye View Post
    Wynona, do you means it shows as "available" or "installed"? Also 32 or 64 bit Windows? Can you post a pic of Task Manager, the memory tab?
    Here ya go, Popeye! Not exactly what you asked for, but kinda is. Click image for larger version
      My System SpecsSystem Spec

  5. #5


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by KYHI View Post
    32bit will not see 4gb ram

    64bit will
    KYHI, see the screenie I uploaded for Popeye. It's a 64 bit Windows 8.1.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,690
    Windows 3.1 > Windows 10


    check for bios updates or bios memory settings
      My System SpecsSystem Spec

  7. #7


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by KYHI View Post
    check for bios updates or bios memory settings
    BIOS also showed 3.0 GB RAM.
      My System SpecsSystem Spec

  8. #8


    Texas
    Posts : 1,022
    Windows 8.1


    Update!!!

    I also had an HP dv7 that cratered about a month ago. I checked the RAM in it and it's also the same, so I took out the RAM I had gotten from the first broken laptop. Snatched the RAM out of the dv7 (2 GB per stick), put it into this dv9700 and it works! I now see 4.00 GB RAM!

    Before I changed the RAM the second time, I ran a test on RAM and it passed.

    OMGracious! I just did a check on the other RAM with adequate lighting and the proper glasses! One stick is 2 GB and one is 1 GB!

    Do I feel embarrassed or what!?!? Sorry for asking such a dumb question . . . Just assumed that if the first stick I looked at was 2 GB, the other one out of the same computer would be too. Sigh . . .
      My System SpecsSystem Spec

  9. #9


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Is this using the correct RAM number, i find this for that Laptop (2x2GB) PC2-5300 . Recheck the BIOS possibly mapping part of RAM,something is disabled in RAM settings in BIOS. Try reseating them or one is bad maybe. As you had no way of knowing they worked correctly till put them in a working system, yes this 64bit HP system can handle up to 4GB.
      My System SpecsSystem Spec

  10. #10


    Posts : 2,690
    Windows 3.1 > Windows 10


    Quote Originally Posted by KYHI View Post
    check for bios updates or bios memory settings
    Check Your Glasses Too.. LOL
    It has happened many times before, so I feel your pain..
      My System SpecsSystem Spec

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