Windows 8 and 8.1 Forums


  1. #1

    Posts : 2
    Windows 7 Ultimate, Windows 8 Consumer Preview


    Hey guys,

    I've recently installed Windows 8 Consumer Preview x86 on my laptop (Asus M50SA).

    Installation went fine, but after about 10 minutes of starting to use to the OS, I get a crash with a message telling me to look up the error 'BUGCODE_USB_ERROR', and a timer counting down to a restart. It's essentially an old-style BSOD, but slightly fancier and simplified.

    This continues to happen over and over, usually giving me no more than 10 or 15 minutes. The crash doesn't happen while using any particular application and indeed happens even when I just boot it and don't touch it.

    Any ideas? I'm writing this from my Windows 7 partition, but I can switch back to 8 for information gathering (although it usually crashes a few minutes in). I don't have this problem when using 7 on the same laptop, although it looks like that error and an associated blue screen has been around through Windows XP. There have been a variety of fixes associated with it since then, but I doubt many will work on Windows 8, since the majority seem to be hotfixes from Microsoft that are OS version specific.

    It's almost certainly hardware specific, since this doesn't seem to be a widespread issue.
    Relevant hardware details:
    • Proc: Intel Core 2 Duo T9300
    • Memory: 4GB Unknown Manufacturer
    • Chipset: Intel PM965
    • Graphics: ATI Mobility Radeon HD 3650
    • BIOS: American MegaTrends 204 8/5/2008

    I'm using drivers supplied by Windows Update, since Asus doesn't even make Win7 drivers for this older laptop model much less Win8. The BIOS is the latest version supplied by ASUS.

    Any help would be cool! I'm an IT professional, I can handle technical explanations, etc. Just figured I'd check the wider internet to see if anyone has encountered this issue yet.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Please run this tool by right clicking then select Run as Administrator. Zip the files it collects on the desktop, then attach here.

    We'll sort this shortly, no problems.

    Windows 8 Log Collector

    Alternatively, if you are on 7 now, just go into 8's \Windows\Minidump folder (you might have to Take Ownership first) - copy the files in there to any other folder, then zip them and attach that.

    To make zip >>> Right click on highlighted files and/or folder and chose Send to>>Compressed folder.

    (Notice my avatar. It is the inverse of the new bsod screen. Well, the smile part is anyhow. Btw, I don't do it for a living but really should heh - just a hobbyist that helps people out.)

    Should be interesting indeed. Haven't seen this before on 8...I say no problems though!
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 7 Ultimate, Windows 8 Consumer Preview

    Howdy GMan,

    thanks for the quick response. I've attached the zipped folder of logs to this post, see what you can make of them. I'm not seeing much there though. Let me know if there's anything else I can do to help.
    BUGCODE_USB_DRIVER Crash Attached Files
      My System SpecsSystem Spec

  4. #4

    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86

    0: kd> lmvm ATSwpWDF
    start    end        module name
    92409000 924a6000   ATSwpWDF   (deferred)             
        Image path: \SystemRoot\System32\Drivers\ATSwpWDF.sys
        Image name: ATSwpWDF.sys
        Timestamp:        Tue Nov 24 09:01:43 2009 (4B0BE747)
        CheckSum:         000A166D
        ImageSize:        0009D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update that and you're good. Enjoy.


    For making the system even better after -

    should update this too:

    0: kd> lmvm smserial
    start    end        module name
    91c3f000 91d4a900   smserial   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\smserial.sys
        Image name: smserial.sys
        Timestamp:        Mon Oct 26 11:08:57 2009 (4AE5BB89)
        CheckSum:         00112304
        ImageSize:        0010B900
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    another good one to update (on Asus' site, it's usually ATK0110 driver but can sometimes also be found in "other" download section or similar):

    0: kd> lmvm atkacpi
    start    end        module name
    919b2000 919ba000   ATKACPI    (deferred)             
        Image path: \SystemRoot\System32\drivers\ATKACPI.sys
        Image name: ATKACPI.sys
        Timestamp:        Thu Dec 14 02:11:57 2006 (4580F93D)
        CheckSum:         0000A891
        ImageSize:        00008000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Would also update Ricoh card reader driver, even if ASUS doesn't have it. Google does.

    0: kd> lmvm rixdptsk
    start    end        module name
    918bf000 91910000   rixdptsk   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\rixdptsk.sys
        Image name: rixdptsk.sys
        Timestamp:        Tue Nov 14 20:35:19 2006 (455A6ED7)
        CheckSum:         000128DE
        ImageSize:        00051000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    WinDbg, so Google indexes it and future readers can find it:

    PROCESS_NAME:  System
    LAST_CONTROL_TRANSFER:  from 9096ad17 to 816fd558
    80a92abc 9096ad17 000000fe 00000005 8523c0e0 nt!KeBugCheckEx
    80a92aec 909282a8 7b4977f8 86fed4d0 86be35ac USBPORT! ?? ::FNODOBFM::`string'+0xb0bb
    80a92b18 90928862 8523d4e0 00000000 80a92b4c usbuhci!UhciPollAsyncEndpoint+0x8c
    80a92b28 909377c2 8523d4e0 86be35ac 8523c028 usbuhci!UhciPollEndpoint+0x1f
    80a92b4c 9093864f 0223c028 00000000 86be3464 USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x162
    80a92b80 9093763b 8523c0e0 8523c810 8168ec02 USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x2b1
    80a92bc8 8168bb05 8523c81c 8523c810 00000000 USBPORT!USBPORT_Xdpc_Worker_HcIntDpc+0x1c4
    80a92d40 8177bbec 00000000 0000000e 00000000 nt!KiRetireDpcList+0x286
    80a92d44 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38
    909282a8 8bf8            mov     edi,eax
    SYMBOL_NAME:  usbuhci!UhciPollAsyncEndpoint+8c
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: usbuhci
    IMAGE_NAME:  usbuhci.sys
    FAILURE_BUCKET_ID:  0xFE_INVALID_PHYSICAL_ADDR_usbuhci!UhciPollAsyncEndpoint+8c
    BUCKET_ID:  0xFE_INVALID_PHYSICAL_ADDR_usbuhci!UhciPollAsyncEndpoint+8c
    Followup: MachineOwner
      My System SpecsSystem Spec

  5. #5

    Posts : 1
    Windows 8 64 bits

    I'm getting the UGCODE_USB_DRIVER

    I got that bugcode with Windows 7 and know I'm getting it with Windows 8, HELP! If I'm missing something just tell me. I hope I made the post right.
    BUGCODE_USB_DRIVER Crash Attached Files
      My System SpecsSystem Spec

  6. #6

    Posts : 1
    win 8 pro

    usb crash under win 8

    I am having the same problem with a crash but cannot tie it to a specific hardware.
    BUGCODE_USB_DRIVER Crash Attached Files
      My System SpecsSystem Spec

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