Windows 8 and 8.1 Forums


Error When Updating Dell Wireless Card Driver

  1. #1


    Posts : 12
    W8.1

    Error When Updating Dell Wireless Card Driver


    Hi All

    I have a Dell Inspiron 3847 and my WiFi keeps disconnecting, after having a look around at other threads the consensus was that the latest Dec 2014 update for the Wireless 1705.802.11b/g/n (2.4GHZ) cures this. Just to add I get the exclamation mark on my WiFi and when I run the troubleshooter it repairs the error and fixes a problem with adapter or access point.

    However when I try it gives me an error saying the driver cannot be installed, I have copied the Installation Log and pasted it below. This is the page where I got the driver:

    Dell Wireless 1705 WiFi + Bluetooth Driver Driver Details | Dell UK

    I contacted Dell and they tried to install it remotely but could not and now they are saying that I need to do a complete OS install from scratch. When I asked if they're certain it is the OS they said this was still troubleshooting and it could be something else so I am loathed to do this unless it is absolutely necessary.

    Any help or advice would very gratefully appreciated.

    Installation Log:

    [01/16/15 14:54:39] Update Package Execution Started
    [01/16/15 14:54:39] Original command line: "C:\Users\Paul\Desktop\Wirelss 1705.EXE"
    [01/16/15 14:54:39] DUP Framework EXE Version: 3.1.3.1
    [01/16/15 14:54:39] DUP Release: DWR0YA01
    [01/16/15 14:54:39] Intializing framework...
    [01/16/15 14:54:39] logo.png
    [01/16/15 14:54:40] User Command: attended
    [01/16/15 14:54:40] DUP Capabilities Value: 39845887 (0x25FFFFF)
    [01/16/15 14:54:40] DUP Vendor Software Version: 10.0.0.298
    [01/16/15 14:54:40] Local System/Model Compatible with this Package? Yes
    [01/16/15 14:54:40] Local System OS Version: 6.3.0.0
    [01/16/15 14:54:40] OS Compatible with this Package? Yes
    [01/16/15 14:54:40] Local System OS Language: EN
    [01/16/15 14:54:40] Language Compatible with this Package? Yes
    [01/16/15 14:54:43] Identified Behavior : attended
    [01/16/15 14:54:43] Temporary payload log file name: C:\ProgramData\dell\drivers\Wirelss 1705\DUP656D.tmp
    [01/16/15 14:54:43] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP656D.tmp"
    [01/16/15 14:54:43] Path : C:\ProgramData\dell\drivers\Wirelss 1705
    [01/16/15 14:54:43] Identified Behavior : attended
    [01/16/15 14:54:43] Append Vendor Software Log: C:\ProgramData\dell\drivers\Wirelss 1705\DUP656D.tmp
    [01/16/15 14:54:43]
    --- Start of Vendor Software Log ---


    [01/16/15 14:54:43] ASCII payload log file detected.
    [01/16/15 14:54:43] [2015-1-16 14:54:43] Setup start up.
    [2015-1-16 14:54:43] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP656D.tmp"]
    [2015-1-16 14:54:43] The current system isn`t supported.
    [2015-1-16 14:54:43] Setup end.(10)


    [01/16/15 14:54:43]
    --- End of Vendor Software Log ---


    [01/16/15 14:54:43] Vendor Software Return Code: 10
    [01/16/15 14:54:43] logo.png
    [01/16/15 14:54:43] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/16/15 14:54:43] Exit Code set to: 5 (0x5)
    [01/16/15 14:54:43] Result: FAILURE
    [01/16/15 14:55:19] logo.png
    [01/16/15 14:55:19] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/16/15 14:55:19] Execution terminated at date-time 01/16/15 14:55:19
    [01/16/15 14:55:19] ######


    ਍਍[01/16/15 14:55:24] Update Package Execution Started
    [01/16/15 14:55:24] Original command line: "C:\Users\Paul\Desktop\Wirelss 1705.EXE"
    [01/16/15 14:55:24] DUP Framework EXE Version: 3.1.3.1
    [01/16/15 14:55:24] DUP Release: DWR0YA01
    [01/16/15 14:55:24] Intializing framework...
    [01/16/15 14:55:24] logo.png
    [01/16/15 14:55:26] User Command: attended
    [01/16/15 14:55:26] DUP Capabilities Value: 39845887 (0x25FFFFF)
    [01/16/15 14:55:26] DUP Vendor Software Version: 10.0.0.298
    [01/16/15 14:55:26] Local System/Model Compatible with this Package? Yes
    [01/16/15 14:55:26] Local System OS Version: 6.3.0.0
    [01/16/15 14:55:26] OS Compatible with this Package? Yes
    [01/16/15 14:55:26] Local System OS Language: EN
    [01/16/15 14:55:26] Language Compatible with this Package? Yes
    [01/16/15 14:55:27] Identified Behavior : attended
    [01/16/15 14:55:27] Temporary payload log file name: C:\ProgramData\dell\drivers\Wirelss 1705\DUP10EF.tmp
    [01/16/15 14:55:27] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP10EF.tmp"
    [01/16/15 14:55:27] Path : C:\ProgramData\dell\drivers\Wirelss 1705
    [01/16/15 14:55:27] Identified Behavior : attended
    [01/16/15 14:55:27] Append Vendor Software Log: C:\ProgramData\dell\drivers\Wirelss 1705\DUP10EF.tmp
    [01/16/15 14:55:27]
    --- Start of Vendor Software Log ---


    [01/16/15 14:55:27] ASCII payload log file detected.
    [01/16/15 14:55:27] [2015-1-16 14:55:27] Setup start up.
    [2015-1-16 14:55:27] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP10EF.tmp"]
    [2015-1-16 14:55:27] The current system isn`t supported.
    [2015-1-16 14:55:27] Setup end.(10)


    [01/16/15 14:55:27]
    --- End of Vendor Software Log ---


    [01/16/15 14:55:27] Vendor Software Return Code: 10
    [01/16/15 14:55:28] logo.png
    [01/16/15 14:55:28] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/16/15 14:55:28] Exit Code set to: 5 (0x5)
    [01/16/15 14:55:28] Result: FAILURE
    [01/16/15 14:55:31] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Wirelss 1705.txt
    [01/16/15 14:56:06] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/16/15 14:56:06] Execution terminated at date-time 01/16/15 14:56:06
    [01/16/15 14:56:06] ######


    ਍਍[01/16/15 14:56:30] Update Package Execution Started
    [01/16/15 14:56:30] Original command line: "C:\Users\Paul\Desktop\Wirelss 1705.EXE"
    [01/16/15 14:56:30] DUP Framework EXE Version: 3.1.3.1
    [01/16/15 14:56:30] DUP Release: DWR0YA01
    [01/16/15 14:56:30] Intializing framework...
    [01/16/15 14:56:30] logo.png
    [01/16/15 14:56:32] User Command: attended
    [01/16/15 14:56:32] DUP Capabilities Value: 39845887 (0x25FFFFF)
    [01/16/15 14:56:32] DUP Vendor Software Version: 10.0.0.298
    [01/16/15 14:56:32] Local System/Model Compatible with this Package? Yes
    [01/16/15 14:56:32] Local System OS Version: 6.3.0.0
    [01/16/15 14:56:32] OS Compatible with this Package? Yes
    [01/16/15 14:56:32] Local System OS Language: EN
    [01/16/15 14:56:32] Language Compatible with this Package? Yes
    [01/16/15 14:56:34] Identified Behavior : attended
    [01/16/15 14:56:34] Temporary payload log file name: C:\ProgramData\dell\drivers\Wirelss 1705\DUP15EC.tmp
    [01/16/15 14:56:34] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP15EC.tmp"
    [01/16/15 14:56:34] Path : C:\ProgramData\dell\drivers\Wirelss 1705
    [01/16/15 14:56:34] Identified Behavior : attended
    [01/16/15 14:56:35] Append Vendor Software Log: C:\ProgramData\dell\drivers\Wirelss 1705\DUP15EC.tmp
    [01/16/15 14:56:35]
    --- Start of Vendor Software Log ---


    [01/16/15 14:56:35] ASCII payload log file detected.
    [01/16/15 14:56:35] [2015-1-16 14:56:35] Setup start up.
    [2015-1-16 14:56:35] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP15EC.tmp"]
    [2015-1-16 14:56:35] The current system isn`t supported.
    [2015-1-16 14:56:35] Setup end.(10)


    [01/16/15 14:56:35]
    --- End of Vendor Software Log ---


    [01/16/15 14:56:35] Vendor Software Return Code: 10
    [01/16/15 14:56:36] logo.png
    [01/16/15 14:56:36] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/16/15 14:56:36] Exit Code set to: 5 (0x5)
    [01/16/15 14:56:36] Result: FAILURE
    [01/16/15 14:56:38] User Command: attended
    [01/16/15 14:56:38] DUP Capabilities Value: 39845887 (0x25FFFFF)
    [01/16/15 14:56:38] DUP Vendor Software Version: 10.0.0.298
    [01/16/15 14:56:38] Local System/Model Compatible with this Package? Yes
    [01/16/15 14:56:38] Local System OS Version: 6.3.0.0
    [01/16/15 14:56:38] OS Compatible with this Package? Yes
    [01/16/15 14:56:38] Local System OS Language: EN
    [01/16/15 14:56:38] Language Compatible with this Package? Yes
    [01/16/15 14:56:38] User Parameter: logfile
    [01/16/15 14:56:38] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Wirelss 1705.txt
    [01/16/15 14:56:39] Identified Behavior : attended
    [01/16/15 14:56:39] Temporary payload log file name: C:\ProgramData\dell\drivers\Wirelss 1705\DUP2A50.tmp
    [01/16/15 14:56:39] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP2A50.tmp"
    [01/16/15 14:56:39] Path : C:\ProgramData\dell\drivers\Wirelss 1705
    [01/16/15 14:56:39] Identified Behavior : attended
    [01/16/15 14:56:39] Append Vendor Software Log: C:\ProgramData\dell\drivers\Wirelss 1705\DUP2A50.tmp
    [01/16/15 14:56:39]
    --- Start of Vendor Software Log ---


    [01/16/15 14:56:39] ASCII payload log file detected.
    [01/16/15 14:56:39] [2015-1-16 14:56:39] Setup start up.
    [2015-1-16 14:56:39] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP2A50.tmp"]
    [2015-1-16 14:56:39] The current system isn`t supported.
    [2015-1-16 14:56:39] Setup end.(10)


    [01/16/15 14:56:39]
    --- End of Vendor Software Log ---


    [01/16/15 14:56:39] Vendor Software Return Code: 10
    [01/16/15 14:56:39] logo.png
    [01/16/15 14:56:39] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/16/15 14:56:39] Exit Code set to: 5 (0x5)
    [01/16/15 14:56:39] Result: FAILURE
    [01/16/15 14:57:54] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Wirelss 1705.txt
    ਍਍[01/16/15 15:18:16] Update Package Execution Started
    [01/16/15 15:18:16] Original command line: "C:\Users\Paul\Desktop\Wirelss 1705.EXE"
    [01/16/15 15:18:16] DUP Framework EXE Version: 3.1.3.1
    [01/16/15 15:18:16] DUP Release: DWR0YA01
    [01/16/15 15:18:16] Intializing framework...
    [01/16/15 15:18:16] logo.png
    [01/16/15 15:18:52] User Command: attended
    [01/16/15 15:18:52] DUP Capabilities Value: 39845887 (0x25FFFFF)
    [01/16/15 15:18:52] DUP Vendor Software Version: 10.0.0.298
    [01/16/15 15:18:52] Local System/Model Compatible with this Package? Yes
    [01/16/15 15:18:52] Local System OS Version: 6.3.0.0
    [01/16/15 15:18:52] OS Compatible with this Package? Yes
    [01/16/15 15:18:52] Local System OS Language: EN
    [01/16/15 15:18:52] Language Compatible with this Package? Yes
    [01/16/15 15:18:53] logo.png
    [01/16/15 15:18:53] Name of Exit Code: SUCCESS
    [01/16/15 15:18:53] Exit Code set to: 0 (0x0)
    [01/16/15 15:18:53] Result: SUCCESS
    [01/16/15 15:19:00] Open file: explorer
    [01/16/15 15:21:08] Name of Exit Code: SUCCESS
    [01/16/15 15:21:08] Execution terminated at date-time 01/16/15 15:21:08
    [01/16/15 15:21:08] ######


    ਍਍[01/16/15 15:21:15] Update Package Execution Started
    [01/16/15 15:21:15] Original command line: "C:\Users\Paul\Desktop\Wirelss 1705.EXE"
    [01/16/15 15:21:15] DUP Framework EXE Version: 3.1.3.1
    [01/16/15 15:21:15] DUP Release: DWR0YA01
    [01/16/15 15:21:15] Intializing framework...
    [01/16/15 15:21:15] logo.png
    [01/16/15 15:21:19] User Command: attended
    [01/16/15 15:21:19] DUP Capabilities Value: 39845887 (0x25FFFFF)
    [01/16/15 15:21:19] DUP Vendor Software Version: 10.0.0.298
    [01/16/15 15:21:19] Local System/Model Compatible with this Package? Yes
    [01/16/15 15:21:19] Local System OS Version: 6.3.0.0
    [01/16/15 15:21:19] OS Compatible with this Package? Yes
    [01/16/15 15:21:19] Local System OS Language: EN
    [01/16/15 15:21:19] Language Compatible with this Package? Yes
    [01/16/15 15:21:21] Identified Behavior : attended
    [01/16/15 15:21:21] Temporary payload log file name: C:\ProgramData\dell\drivers\Wirelss 1705\DUPE34D.tmp
    [01/16/15 15:21:21] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUPE34D.tmp"
    [01/16/15 15:21:21] Path : C:\ProgramData\dell\drivers\Wirelss 1705
    [01/16/15 15:21:21] Identified Behavior : attended
    [01/16/15 15:21:21] Append Vendor Software Log: C:\ProgramData\dell\drivers\Wirelss 1705\DUPE34D.tmp
    [01/16/15 15:21:21]
    --- Start of Vendor Software Log ---


    [01/16/15 15:21:21] ASCII payload log file detected.
    [01/16/15 15:21:21] [2015-1-16 15:21:21] Setup start up.
    [2015-1-16 15:21:21] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUPE34D.tmp"]
    [2015-1-16 15:21:21] The current system isn`t supported.
    [2015-1-16 15:21:21] Setup end.(10)


    [01/16/15 15:21:21]
    --- End of Vendor Software Log ---


    [01/16/15 15:21:21] Vendor Software Return Code: 10
    [01/16/15 15:21:21] logo.png
    [01/16/15 15:21:21] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/16/15 15:21:21] Exit Code set to: 5 (0x5)
    [01/16/15 15:21:21] Result: FAILURE
    [01/16/15 15:21:36] User Command: attended
    [01/16/15 15:21:36] DUP Capabilities Value: 39845887 (0x25FFFFF)
    [01/16/15 15:21:36] DUP Vendor Software Version: 10.0.0.298
    [01/16/15 15:21:36] Local System/Model Compatible with this Package? Yes
    [01/16/15 15:21:36] Local System OS Version: 6.3.0.0
    [01/16/15 15:21:36] OS Compatible with this Package? Yes
    [01/16/15 15:21:36] Local System OS Language: EN
    [01/16/15 15:21:36] Language Compatible with this Package? Yes
    [01/16/15 15:21:36] User Parameter: logfile
    [01/16/15 15:21:36] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Wirelss 1705.txt
    [01/16/15 15:21:38] Identified Behavior : attended
    [01/16/15 15:21:38] Temporary payload log file name: C:\ProgramData\dell\drivers\Wirelss 1705\DUP2652.tmp
    [01/16/15 15:21:38] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP2652.tmp"
    [01/16/15 15:21:38] Path : C:\ProgramData\dell\drivers\Wirelss 1705
    [01/16/15 15:21:38] Identified Behavior : attended
    [01/16/15 15:21:38] Append Vendor Software Log: C:\ProgramData\dell\drivers\Wirelss 1705\DUP2652.tmp
    [01/16/15 15:21:38]
    --- Start of Vendor Software Log ---


    [01/16/15 15:21:38] ASCII payload log file detected.
    [01/16/15 15:21:38] [2015-1-16 15:21:38] Setup start up.
    [2015-1-16 15:21:38] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP2652.tmp"]
    [2015-1-16 15:21:38] The current system isn`t supported.
    [2015-1-16 15:21:38] Setup end.(10)


    [01/16/15 15:21:38]
    --- End of Vendor Software Log ---


    [01/16/15 15:21:38] Vendor Software Return Code: 10
    [01/16/15 15:21:38] logo.png
    [01/16/15 15:21:38] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/16/15 15:21:38] Exit Code set to: 5 (0x5)
    [01/16/15 15:21:38] Result: FAILURE
    [01/16/15 15:22:17] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/16/15 15:22:17] Execution terminated at date-time 01/16/15 15:22:17
    [01/16/15 15:22:17] ######


    ਍਍[01/18/15 13:17:15] Update Package Execution Started
    [01/18/15 13:17:15] Original command line: "C:\Users\Paul\Desktop\Wirelss 1705.EXE"
    [01/18/15 13:17:15] DUP Framework EXE Version: 3.1.3.1
    [01/18/15 13:17:15] DUP Release: DWR0YA01
    [01/18/15 13:17:15] Intializing framework...
    [01/18/15 13:17:16] logo.png
    [01/18/15 13:17:17] User Command: attended
    [01/18/15 13:17:17] DUP Capabilities Value: 39845887 (0x25FFFFF)
    [01/18/15 13:17:17] DUP Vendor Software Version: 10.0.0.298
    [01/18/15 13:17:17] Local System/Model Compatible with this Package? Yes
    [01/18/15 13:17:17] Local System OS Version: 6.3.0.0
    [01/18/15 13:17:17] OS Compatible with this Package? Yes
    [01/18/15 13:17:17] Local System OS Language: EN
    [01/18/15 13:17:17] Language Compatible with this Package? Yes
    [01/18/15 13:17:22] Identified Behavior : attended
    [01/18/15 13:17:22] Temporary payload log file name: C:\ProgramData\dell\drivers\Wirelss 1705\DUP18F4.tmp
    [01/18/15 13:17:22] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP18F4.tmp"
    [01/18/15 13:17:22] Path : C:\ProgramData\dell\drivers\Wirelss 1705
    [01/18/15 13:17:22] Identified Behavior : attended
    [01/18/15 13:17:22] Append Vendor Software Log: C:\ProgramData\dell\drivers\Wirelss 1705\DUP18F4.tmp
    [01/18/15 13:17:22]
    --- Start of Vendor Software Log ---


    [01/18/15 13:17:22] ASCII payload log file detected.
    [01/18/15 13:17:22] [2015-1-18 13:17:22] Setup start up.
    [2015-1-18 13:17:22] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP18F4.tmp"]
    [2015-1-18 13:17:22] The current system isn`t supported.
    [2015-1-18 13:17:22] Setup end.(10)


    [01/18/15 13:17:22]
    --- End of Vendor Software Log ---


    [01/18/15 13:17:22] Vendor Software Return Code: 10
    [01/18/15 13:17:23] logo.png
    [01/18/15 13:17:23] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/18/15 13:17:23] Exit Code set to: 5 (0x5)
    [01/18/15 13:17:23] Result: FAILURE
    [01/18/15 13:17:27] User Command: attended
    [01/18/15 13:17:27] DUP Capabilities Value: 39845887 (0x25FFFFF)
    [01/18/15 13:17:27] DUP Vendor Software Version: 10.0.0.298
    [01/18/15 13:17:27] Local System/Model Compatible with this Package? Yes
    [01/18/15 13:17:27] Local System OS Version: 6.3.0.0
    [01/18/15 13:17:27] OS Compatible with this Package? Yes
    [01/18/15 13:17:27] Local System OS Language: EN
    [01/18/15 13:17:27] Language Compatible with this Package? Yes
    [01/18/15 13:17:27] User Parameter: logfile
    [01/18/15 13:17:27] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Wirelss 1705.txt
    [01/18/15 13:17:28] Identified Behavior : attended
    [01/18/15 13:17:28] Temporary payload log file name: C:\ProgramData\dell\drivers\Wirelss 1705\DUP321A.tmp
    [01/18/15 13:17:28] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP321A.tmp"
    [01/18/15 13:17:28] Path : C:\ProgramData\dell\drivers\Wirelss 1705
    [01/18/15 13:17:28] Identified Behavior : attended
    [01/18/15 13:17:28] Append Vendor Software Log: C:\ProgramData\dell\drivers\Wirelss 1705\DUP321A.tmp
    [01/18/15 13:17:28]
    --- Start of Vendor Software Log ---


    [01/18/15 13:17:28] ASCII payload log file detected.
    [01/18/15 13:17:28] [2015-1-18 13:17:28] Setup start up.
    [2015-1-18 13:17:28] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUP321A.tmp"]
    [2015-1-18 13:17:28] The current system isn`t supported.
    [2015-1-18 13:17:28] Setup end.(10)


    [01/18/15 13:17:28]
    --- End of Vendor Software Log ---


    [01/18/15 13:17:28] Vendor Software Return Code: 10
    [01/18/15 13:17:31] logo.png
    [01/18/15 13:17:31] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/18/15 13:17:31] Exit Code set to: 5 (0x5)
    [01/18/15 13:17:31] Result: FAILURE
    [01/18/15 13:17:35] logo.png
    [01/18/15 13:17:35] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/18/15 13:17:35] Execution terminated at date-time 01/18/15 13:17:35
    [01/18/15 13:17:35] ######


    ਍਍[01/26/15 10:25:18] Update Package Execution Started
    [01/26/15 10:25:18] Original command line: "C:\Users\Paul\Desktop\Wirelss 1705.EXE"
    [01/26/15 10:25:18] DUP Framework EXE Version: 3.1.3.1
    [01/26/15 10:25:18] DUP Release: DWR0YA01
    [01/26/15 10:25:18] Intializing framework...
    [01/26/15 10:25:18] logo.png
    [01/26/15 10:25:36] User Command: attended
    [01/26/15 10:25:36] DUP Capabilities Value: 39845887 (0x25FFFFF)
    [01/26/15 10:25:36] DUP Vendor Software Version: 10.0.0.298
    [01/26/15 10:25:36] Local System/Model Compatible with this Package? Yes
    [01/26/15 10:25:36] Local System OS Version: 6.3.0.0
    [01/26/15 10:25:36] OS Compatible with this Package? Yes
    [01/26/15 10:25:36] Local System OS Language: EN
    [01/26/15 10:25:36] Language Compatible with this Package? Yes
    [01/26/15 10:25:39] Identified Behavior : attended
    [01/26/15 10:25:39] Temporary payload log file name: C:\ProgramData\dell\drivers\Wirelss 1705\DUPC2BC.tmp
    [01/26/15 10:25:39] Translated Command Line : Setup_MUP.exe /LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUPC2BC.tmp"
    [01/26/15 10:25:39] Path : C:\ProgramData\dell\drivers\Wirelss 1705
    [01/26/15 10:25:39] Identified Behavior : attended
    [01/26/15 10:25:39] Append Vendor Software Log: C:\ProgramData\dell\drivers\Wirelss 1705\DUPC2BC.tmp
    [01/26/15 10:25:39]
    --- Start of Vendor Software Log ---


    [01/26/15 10:25:39] ASCII payload log file detected.
    [01/26/15 10:25:39] [2015-1-26 10:25:39] Setup start up.
    [2015-1-26 10:25:39] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\Wirelss 1705\DUPC2BC.tmp"]
    [2015-1-26 10:25:39] The current system isn`t supported.
    [2015-1-26 10:25:39] Setup end.(10)


    [01/26/15 10:25:39]
    --- End of Vendor Software Log ---


    [01/26/15 10:25:39] Vendor Software Return Code: 10
    [01/26/15 10:25:42] logo.png
    [01/26/15 10:25:42] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
    [01/26/15 10:25:42] Exit Code set to: 5 (0x5)
    [01/26/15 10:25:42] Result: FAILURE
    [01/26/15 10:25:49] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Wirelss 1705.txt

      My System SpecsSystem Spec

  2. #2


    Posts : 2,690
    Windows 3.1 > Windows 10


    download the Dell driver from the dell website...

    in device manager right click and disable wireless card.. Remove driver. refresh and repeat until no driver found..
    go into control panel - programs and features - remove wireless driver package if there..

    reinstall dell driver
      My System SpecsSystem Spec

  3. #3


    Posts : 12
    W8.1


    Quote Originally Posted by KYHI View Post
    download the Dell driver from the dell website...

    in device manager right click and disable wireless card.. Remove driver. refresh and repeat until no driver found..
    go into control panel - programs and features - remove wireless driver package if there..

    reinstall dell driver
    This is what Dell done remotely. If I do this again and I cannot install the new driver will I be able to reinstall the old driver given that I will not be able to access the internet.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,690
    Windows 3.1 > Windows 10


    What driver where they trying to install? the dell driver or the new driver? (although I'm not sure what new updated driver your referring to) (MS updates. Dell or OEM)

    The driver package you pointed to is for windows 7

    this driver package is for windows 8.1

    Dell Wi-Fi Driver Driver Details | Dell US
      My System SpecsSystem Spec

  5. #5


    Posts : 12
    W8.1


    Quote Originally Posted by KYHI View Post
    What driver where they trying to install? the dell driver or the new driver? (although I'm not sure what new updated driver your referring to) (MS updates. Dell or OEM)

    The driver package you pointed to is for windows 7

    this driver package is for windows 8.1

    Dell Wi-Fi Driver Driver Details | Dell US

    Can't believe I missed that, let alone Dell! Just installing it now. Thanks
      My System SpecsSystem Spec

  6. #6


    Posts : 12
    W8.1


    Edited, please ignore if already read. Thank you.

    Now I need to test the new driver and hope that it does correct the issue I was having.
    Last edited by PJB; 26 Jan 2015 at 11:46.
      My System SpecsSystem Spec

  7. #7


    Posts : 12
    W8.1


    KYHI, having looked over this again the link you have given is for an older driver (Jan 2014) whereas the link I provided is for the latest driver (Dec 2014), which according to the supported operating systems is for Windows 8.1:

    Dell Wireless 1705 WiFi + Bluetooth Driver Driver Details | Dell UK
      My System SpecsSystem Spec

  8. #8


    Posts : 2,690
    Windows 3.1 > Windows 10


    what ever works
      My System SpecsSystem Spec

  9. #9


    Posts : 12
    W8.1


    This is true, seems to be working OK for now! I'll keep an eye over next day or so and mark as solved if no issues.
    Thanks again for your help.
      My System SpecsSystem Spec

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