Windows 8 and 8.1 Forums


MTP driver apparently OK but not in explorer

  1. #1


    Posts : 15
    Win 8.1 x64

    MTP driver apparently OK but not in explorer


    Hi, I recently changed to Win 8.1 (x64) and for some reason the OS is not recognizing my phone or my tablet (both have MTP interface).

    Apparently the drivers (MTP & ADB) are correctly installed, I see both of them on the device manager with no errors, and I can even connect through ADB. Also, in the devices and printers site I see them under the unspecified type. I also see them on the safely remove menu (but the icon is a generic device, not a multimedia one).

    I've tried countless solutions, and also all types of drivers. Sometimes I get error 10, sometimes nothing.

    I've read one solution that is to install the media feature pack for N versions of Windows but that's not my version. But then I remembered that I messed up with the system codecs not long ago. Maybe there is a connection?

    Anyway, I can't explorer any android device through MTP.

    Any solution or approach to find the error?

    I will provide any info you guys need.

    Thx in advance!

    EDIT

    Apart for MTP and ADB devices in device manager, I have a hidden device under "other devices" category with the name of the phone (GT-I9300 in this case). That's the name that should be seen on the explorer to access the phone's files.

      My System SpecsSystem Spec

  2. #2


    Posts : 15
    Win 8.1 x64


    Anything? I've been trying things literally all day and I'm starting to feel very fustrated...
      My System SpecsSystem Spec

  3. #3


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Try USBDeview: View any installed/connected USB device on your system

    Uninstall anything related to the phone, ADB and MTP then reboot. Plug the phone back in and wait several minutes then see if fixed. Also be sure MTP is enabled on the phone.
      My System SpecsSystem Spec

  4. #4


    Posts : 15
    Win 8.1 x64


    I'll try and tell you. But for now, just so you know I have MTP enabled on the phone. I have tried with MTP enable, MTP+ADB, PTP and also with nothing at all. As for the driver advice, I haven't tried that program but I have uninstalled all the devices and rebooted several times with no luck What I get is MTP code 10, but not all the time, only sometimes. I've also installed google adb driver, samsung drivers... a lot of stuff by now.
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    Win 8.1 x64


    Update log: still no luck, everything went as before, device apparently installed on device manager (this time ADB device correct, MTP error code 10, and samsung modem OK) but nothing on the explorer.

    My PC is newly-installed, I don't want to format again!!
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Formatting will not fix this. Getting ADB and MTP working on 8.1 can be difficult. Take a look at this: [GUIDE] Troubleshoot MTP Driver Installation… | Samsung Galaxy S III I9300, I9305 | XDA Forums
      My System SpecsSystem Spec

  7. #7


    Posts : 15
    Win 8.1 x64


    I really appreciate your help, but is not only my SGS3 the one that fails, is any android device of my house. So will that guide fix the others too?
      My System SpecsSystem Spec

  8. #8


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Not necessarily. Many devices require different drivers and getting one device to work may break another. One of the downfalls of Android.

    Did you read the last post in the link I gave?

    PS: It is best to use different USB ports for different devices to possibly get them working and continue to work. If you mess up and plug the wrong device into the wrong port it can screw everything up again.
      My System SpecsSystem Spec

  9. #9


    Posts : 15
    Win 8.1 x64


    I'm on it right now. So your telling me seriously that the latest Microsoft OS is not only unable to detect an android phone, but more than once at the same time?!?!?

    That's madness! On Win7 I only had to unplug any phone any time!

    I suspect there's something more here than just the obvious. Maybe I messed up with the system, as I said, but I can't install the feature pack on this version of Windows.

    What we really need here is a good system, so we can discover where the bug is, or what is precisely missing, or whatever.

    I'll read the link for now and tell you my results.
      My System SpecsSystem Spec

  10. #10


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    MS doesn't go out of their way to support Android compatibility. Basically up to knowledgeable people like those at XDA Developers to come up with fixes. The reason 7 works so well is because many more years of developing the interface to Android devices.
      My System SpecsSystem Spec

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MTP driver apparently OK but not in explorer
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