AMD 5470 Graphic card incompatible driver

roshaan

New Member
Messages
1
Hello there!

I have AMD Mobility Radeon HD 5470 graphic card installed in HP G62 laptop. Laptop came with windows 7 with everything working.

Last year I updated windows 7 to windows 8.1 with that I also updated all my drivers including AMD driver. I installed version 14.4 from AMD website. It all worked fine after that.

Few days ago I started facing some graphic problems like distorted pixels on the screen and after that laptop rebooted itself. It used to happen when I was watching video or playing a video game. After few days their number of occurrences increased as it became impossible for me to do any work.

Then I decided to update driver. I downloaded latest version of driver that is 14.12. When I installed that, between the installation laptop restarts and it booted into blank logon screen.
Somehow then I started safe mode and from device manager I updated the AMD card driver to Microsoft Basic Display Adapter. After that I was able to boot into the pc in normal mode but when I open device manager there is a yellow sign on Microsoft Basic Display Adapter. When I try to update the driver it again goes to blank screen on startup then again I need to change it to Microsoft Basic Display Adapter from safe mode.

I have also tried installing that 14.4 AMD driver software. It installs successfully but nothing changes.

On HP website there is only one AMD driver which is for windows 7. I also tried to install it but find no luck.

I hope someone can help me in fixing this problem.
Thanks in advance.




 

My Computer

System One

  • OS
    Windows 8.1
Some computers are not Windows 8 friendly. You are probably better off just sticking with Windows 7 on that laptop.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
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