I am running Windows 8.1 on an HP Envy Laptop. I have a wireless HP 6500A Plus printer. I have been using this setup successfully for a couple of years.
The last 4 or 5 times I have printed (over the last 2 or 3 weeks), I have gotten an on-screen "printer offline" popup, but the printer begins printing almost simultaneously. The popup goes away, and when the print job is finished, I get another popup which tells me there was a printer error and the document was not able to print. But it did print! This happens no matter how long the printer and laptop have been turned on.
This occurs every time, but it never occurred at all before 2 or 3 weeks ago, and I can't think of a thing I have changed. Since the popups go away and the printer prints, I guess this is more of an annoyance than a real problem, but something ain't right.
I have not contacted HP because past experience with them seems to always result in a communication problem, and it takes being referred to 2 or 3 people to ever reach a solution. I thought I would try this forum first. Any suggestions?
The last 4 or 5 times I have printed (over the last 2 or 3 weeks), I have gotten an on-screen "printer offline" popup, but the printer begins printing almost simultaneously. The popup goes away, and when the print job is finished, I get another popup which tells me there was a printer error and the document was not able to print. But it did print! This happens no matter how long the printer and laptop have been turned on.
This occurs every time, but it never occurred at all before 2 or 3 weeks ago, and I can't think of a thing I have changed. Since the popups go away and the printer prints, I guess this is more of an annoyance than a real problem, but something ain't right.
I have not contacted HP because past experience with them seems to always result in a communication problem, and it takes being referred to 2 or 3 people to ever reach a solution. I thought I would try this forum first. Any suggestions?
My Computer
System One
-
- OS
- windows 8.1 64
- Computer type
- Laptop
- System Manufacturer/Model
- HP Envy 17t Select
- CPU
- 4th Generation Intel Core i5-4200M
- Memory
- 6GB DDR3 (2 Dimm)
- Graphics Card(s)
- Intel HD Graphics
- Browser
- Internet Explorer
- Antivirus
- McAvee