Surface RT, plugged in not charging.

ginks

New Member
Messages
8
While turned on , I get that description on the battery icon :"plugged in, not charging" unless the percentage is above 90.
The device charges perfectly when off.
 

My Computer

System One

  • OS
    windows rt
    Computer type
    Tablet
    System Manufacturer/Model
    microsoft surface rt
pleaseeee helppp me.....anybody?
 

My Computer

System One

  • OS
    windows rt
    Computer type
    Tablet
    System Manufacturer/Model
    microsoft surface rt
Do you mean it will only charge when it is already over 90%?
or
do you mean it will only charge when the battery is below 90%?

You say it will charge when it is turned off correct? You probably need to check the power settings. Lots of notebooks allow you to stop the charging before it gets to 100% and only start charging when it goes below a set %. This is to preserve useful battery life.
 

My Computer

System One

  • OS
    Windows 8
I have seen "plugged in not charging" when the voltage is not correct. Usually not plugged directly into an AC socket in a home or business (not on something portable). or, the wrong plug is being used.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Nokia Lumia 2520
    CPU
    Qualcomm® Snapdragon™ 800
    Memory
    2GB
    Monitor(s) Displays
    10.1"
    Screen Resolution
    1920 x 1080
    Hard Drives
    32GB SSD
    Case
    Asus Case
    Keyboard
    Microsoft Wedge Keyboard
    Mouse
    Bornd Bluetooth Mouse
    Browser
    IE 11
Now it doesn't charge at all once it's on
 

My Computer

System One

  • OS
    windows rt
    Computer type
    Tablet
    System Manufacturer/Model
    microsoft surface rt
3 things I would try:

#1. If you have a Microsoft Store close by take it there with your power adapter.
#2. If you can't do number one I would next try to buy a new power adapter.
#3. You can also try to restore the Surface to factory specs and as soon as it's up, before any updates,
see if you are having the same problem.

#2 or #3 are not in any particular order.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Nokia Lumia 2520
    CPU
    Qualcomm® Snapdragon™ 800
    Memory
    2GB
    Monitor(s) Displays
    10.1"
    Screen Resolution
    1920 x 1080
    Hard Drives
    32GB SSD
    Case
    Asus Case
    Keyboard
    Microsoft Wedge Keyboard
    Mouse
    Bornd Bluetooth Mouse
    Browser
    IE 11
Ive done 3 to no avail. 2 is my only choice
 

My Computer

System One

  • OS
    windows rt
    Computer type
    Tablet
    System Manufacturer/Model
    microsoft surface rt
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