Windows 8 and 8.1 Forums


USB External HardDrive Problem (Drivers)

  1. #1


    Posts : 7
    Windows 8.1

    USB External HardDrive Problem (Drivers)


    Hello, I have original Windows 8.1 and everything worked well until month ago. I had connected WD HDD as 'backup' for my projects, and Medion Drive-n-go for other stuff. Those were connected 24/7. One day I turned on computer and booth HDDs weren't visible in My Computer. I was looking in Computer Management (Storage) and it wasn't there. Then I tried to plug in some USB 32gb and it didn't show up aswell. I tried all of my HDDs and USBs on laptop and they work perfect. Windows cannot install drivers 'Windows could not find drivers for your device'. Click image for larger version

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Welcome to the forum!

    Could give this a try, uninstall problem devices then reboot: View any installed/connected USB device on your system
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    Thank you !
    I did delete them and I did connect it back and now it is pink but still same... Not working, not shown in Computer ManagementClick image for larger version
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Does that particular drive require a driver from the manufacturer? Some do.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1


    No because this one is Drive-n-go I was searching on google and on official site but there is no drivers. I have 5-6 Usbs&HDDs and non working, but before all.
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Have you let Windows search for a driver?
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1


    I did everything I could. I let Windows search for 'problems' and it found problem. Problem was marked Driver... then I installed some software for scanning drivers it didnt even find those USBs. I was searching on google for a looooong time and found nothing usefull so that is why I post that
      My System SpecsSystem Spec

  8. #8


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Starting to make me think you might have a USB hardware problem. The cable going to the motherboard is securely plugged in?

    The first pic you posted looks like they are showing as hidden devices which means they are not recognized at all when plugged in.
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 8.1


    In same hub I have right now connected phone and it is visible in my computer. I tried to plug all of USBs back directly on motherboard and it is the same. But in BIOS I see all devices. It is windows/software thing but I don't know what could break down everything just random.
      My System SpecsSystem Spec

  10. #10


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Well, unless you have a restore point going back to before it started you may have to do a Repair install: Repair Install Windows 8
      My System SpecsSystem Spec

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