USB External HardDrive Problem (Drivers)

I

iamchillaxed

New Member
Messages
7
Hello, I have original Windows 8.1 and everything worked well until month ago. I had connected WD HDD as 'backup' for my projects, and Medion Drive-n-go for other stuff. Those were connected 24/7. One day I turned on computer and booth HDDs weren't visible in My Computer. I was looking in Computer Management (Storage) and it wasn't there. Then I tried to plug in some USB 32gb and it didn't show up aswell. I tried all of my HDDs and USBs on laptop and they work perfect. Windows cannot install drivers 'Windows could not find drivers for your device'. Screenshot_1.png
 

My Computer

System One

  • OS
    Windows 8.1

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Thank you !
I did delete them and I did connect it back and now it is pink but still same... Not working, not shown in Computer ManagementxykeotP.png
 

My Computer

System One

  • OS
    Windows 8.1
Does that particular drive require a driver from the manufacturer? Some do.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
No because this one is Drive-n-go I was searching on google and on official site but there is no drivers. I have 5-6 Usbs&HDDs and non working, but before all.
 

My Computer

System One

  • OS
    Windows 8.1
Have you let Windows search for a driver?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I did everything I could. I let Windows search for 'problems' and it found problem. Problem was marked Driver... then I installed some software for scanning drivers it didnt even find those USBs. I was searching on google for a looooong time and found nothing usefull so that is why I post that
 

My Computer

System One

  • OS
    Windows 8.1
Starting to make me think you might have a USB hardware problem. The cable going to the motherboard is securely plugged in?

The first pic you posted looks like they are showing as hidden devices which means they are not recognized at all when plugged in.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
In same hub I have right now connected phone and it is visible in my computer. I tried to plug all of USBs back directly on motherboard and it is the same. But in BIOS I see all devices. It is windows/software thing but I don't know what could break down everything just random.
 

My Computer

System One

  • OS
    Windows 8.1

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
You're welcome, let us know how it goes.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I recently had problems getting Win8.1 to read any of 3 USB sticks. All of them were similar to yours.

I had to reformat them using Gparted in Linux. After that, they worked OK.
 

My Computer

System One

un plug all external usb devices ,then in device manager delete all usb's in Universal usb controllers ,reboot windows to reinstall usb controllers ,then plug in the devices one by one letting it install drivers before plugging in another device
not sure if this will help,but cant hurt anything ,I have done it many time trying to fix similar issues with usb drives
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
I'm not familiar with "Patriot Memory"
Click to expand...

Well ... I am familiar with that memory as I am using 4GB of DDR3 memory in my desktop, have been for years, and have had no problems with that memory.
 

My Computer

System One

Mark Phelps said:
I'm not familiar with "Patriot Memory"
Click to expand...

Well ... I am familiar with that memory as I am using 4GB of DDR3 memory in my desktop, have been for years, and have had no problems with that memory.
Click to expand...
DDR3 memory doesn't appear in Device Manager.

More likely, it represents one of their flash drives and "Patriot Memory" is the PlugAndPlay device description burned into device firmware. I'm guessing it represents yet another UMS device...

p.s. When Windows can't locate the driver, it's the PnP device description that appears in Device Manager. (Windows receives it along with other PnP data when a PnP device connects to a PnP data bus). Once a driver is found, Windows uses the device name it finds in the driver file

So am still guessing a UMS driver issue. All the UMS devices probably work - it's just the UMS driver they all require is corrupt. but will see what OP finds
 

My Computer

System One

  • OS
    windows 8.1
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