Windows 8 and 8.1 Forums


USB External HardDrive Problem (Drivers)

  1. #11


    Posts : 7
    Windows 8.1


    Will try when I woke up. Thank you for your time

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  2. #12


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    You're welcome, let us know how it goes.
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  3. #13


    I recently had problems getting Win8.1 to read any of 3 USB sticks. All of them were similar to yours.

    I had to reformat them using Gparted in Linux. After that, they worked OK.
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  4. #14


    Posts : 7
    Windows 8.1


    Quote Originally Posted by Mark Phelps View Post
    I recently had problems getting Win8.1 to read any of 3 USB sticks. All of them were similar to yours.

    I had to reformat them using Gparted in Linux. After that, they worked OK.
    I have backups on it and projects, I can't format it
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  5. #15


    Posts : 2,627
    win8.1.1 enterprise


    un plug all external usb devices ,then in device manager delete all usb's in Universal usb controllers ,reboot windows to reinstall usb controllers ,then plug in the devices one by one letting it install drivers before plugging in another device
    not sure if this will help,but cant hurt anything ,I have done it many time trying to fix similar issues with usb drives
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  6. #16


    Posts : 50
    windows 8.1


    I'm not familiar with "Patriot Memory" but everything else in your first screen shot under "Other" devices are USB Mass Storage (UMS) devices. Check if the Windows USB Mass Storage driver is corrupt (that would prevent Windows from installing any UMS devices because the UMS driver is not found)

    How to repair corrupt USB Mass Storage drivers
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  7. #17


    I'm not familiar with "Patriot Memory"
    Well ... I am familiar with that memory as I am using 4GB of DDR3 memory in my desktop, have been for years, and have had no problems with that memory.
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  8. #18


    Quote Originally Posted by iamchillaxed View Post
    I have backups on it and projects, I can't format it
    That's unfortunate ... but maybe if you booted from an Ubuntu LiveCD/LiveUSB, you could at least retrieve some files and folders -- and then, reformat it.
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  9. #19


    Posts : 50
    windows 8.1


    Quote Originally Posted by Mark Phelps View Post
    I'm not familiar with "Patriot Memory"
    Well ... I am familiar with that memory as I am using 4GB of DDR3 memory in my desktop, have been for years, and have had no problems with that memory.
    DDR3 memory doesn't appear in Device Manager.

    More likely, it represents one of their flash drives and "Patriot Memory" is the PlugAndPlay device description burned into device firmware. I'm guessing it represents yet another UMS device...

    p.s. When Windows can't locate the driver, it's the PnP device description that appears in Device Manager. (Windows receives it along with other PnP data when a PnP device connects to a PnP data bus). Once a driver is found, Windows uses the device name it finds in the driver file

    So am still guessing a UMS driver issue. All the UMS devices probably work - it's just the UMS driver they all require is corrupt. but will see what OP finds
      My System SpecsSystem Spec

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