Windows BSODs when trying to access any camera apps.

Teitoku

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Location
Manila, Philippines
I'm posting this on behalf of a friend who has a Windows 8.1 tablet (Mediatek Cherry Mobile - a local chinese branded tablet) running Windows 8.1 with Bing.

He was doing updates the other day. When he checked for updates manually, he noticed there was an update for the Intel Camera on his tablet so he added that. After restarting to apply a few other updates his tablet was fine until he tried running the camera app. He got BSOD with an error ATTEMPTED_EXECUTE_OF_NO_EXECUTE_MEMORY. He was able to access his camera normally before the update.

So I tried to help him out. I was going to do a system restore but it was disabled on his tablet. So naturally the next step for me was to uninstall the update from the control panel but when I checked for the list of updates that were installed recently, it didn't show the driver update. Next thing I tried to do was uninstall/reinstall the camera driver. Same thing happens. I thought it might have been a problem with just the default windows camera app, so I downloaded one of the free camera apps in the Windows Store and tried running it. Same thing. So it is most likely that the update to the driver had caused it.

I'm at my wit's end. I told him we probably need to factory reset his tablet but he wants to avoid it because he's downloaded a lot of things and he doesn't want to re-download them again. Any suggestions on this?
 
Last edited:

My Computer

System One

  • OS
    Windows 7 Ultimate
    Computer type
    PC/Desktop
    CPU
    AMD A8
    Motherboard
    ASUS
    Memory
    4GB
    Graphics Card(s)
    2GB Palit Nvidia Kepler 630
    Sound Card
    Realtek
    Monitor(s) Displays
    ASUS 19" Monitor
    Screen Resolution
    1440x900
    Hard Drives
    1TB Seagate
    PSU
    Generic
    Case
    Generic
    Cooling
    Generic
    Keyboard
    A4 Tech Gaming Keyboard
    Mouse
    A4 Tech Gaming Mouse
    Internet Speed
    3mbps ADSL
    Browser
    Chrome and Firefox
    Antivirus
    Norton 360
    Other Info
    This is a custom made build PC that I put together. It may be low on the spec sheet but its decent enough to run a few games.
I'm pretty sure that you can still load the old drivers by going to device manager -> Imaging devices -> Camera properties and clicking roll back drivers. Hope this works.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 with Media Center
    Computer type
    Tablet
    System Manufacturer/Model
    Surface Pro 3
    CPU
    Core i5 4300U @ 1.9 GHz
    Motherboard
    Surface Pro 3
    Memory
    8092 MB DDR3-L 1.35 V SDRAM @ 1600 MHz
    Graphics Card(s)
    Intel HD 4400 @ 200 MHz
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    Built-in 3:2 display
    Screen Resolution
    2160 x 1440
    Hard Drives
    256 GB SSD + 128 GB micro SD
    PSU
    36 Watt power brick
    Cooling
    Active
    Keyboard
    On Screen Keyboard
    Mouse
    Surface pen
    Internet Speed
    300 / 20 TWC
    Browser
    IE 11 Metro, IE 11 Desktop
    Antivirus
    Windows Defender
Back from the holidays. Sorry for the late reply.

Yeah I tried to do the rollback but its greyed out.
 

My Computer

System One

  • OS
    Windows 7 Ultimate
    Computer type
    PC/Desktop
    CPU
    AMD A8
    Motherboard
    ASUS
    Memory
    4GB
    Graphics Card(s)
    2GB Palit Nvidia Kepler 630
    Sound Card
    Realtek
    Monitor(s) Displays
    ASUS 19" Monitor
    Screen Resolution
    1440x900
    Hard Drives
    1TB Seagate
    PSU
    Generic
    Case
    Generic
    Cooling
    Generic
    Keyboard
    A4 Tech Gaming Keyboard
    Mouse
    A4 Tech Gaming Mouse
    Internet Speed
    3mbps ADSL
    Browser
    Chrome and Firefox
    Antivirus
    Norton 360
    Other Info
    This is a custom made build PC that I put together. It may be low on the spec sheet but its decent enough to run a few games.
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