Windows 8 and 8.1 Forums


Touch Pad problems, need assistance

  1. #1


    CT
    Posts : 46
    Multiple

    Touch Pad problems, need assistance


    Hello, I have an HP ENVY TS m7 Notebook PC. (Product number: E4S19UA#ABA)

    I ocassionally have an issue with the touch pad (Synaptic SMBus click pad ver.17.0.8.0 ). I can't duplicate the problems they just randomly happen. However, I have noticed it happens more often when I have Internet Explorer open and I"m surfing the web. What is happening is the mouse icon just dissappears. If I hit my crtl key, I can see where it is/was. The only way I can do anything at this point is to use the Touch Screen. Another issue I have is that 99% of the time the Scroll feature on the right side of the pad won't scroll. I'm sure it's Software related as this has been doing it from Day 1 on the PC. I brought my first Laptop back and the second one did the exact same thing.



    My question would be, Does anyone else have any of thise isses either, and or do you know of a fix?



    Key Problems:


    1. Mouse icon randomly dissappears.
    2. Scroll feature on right side of touchpad won't work most of the time.


    What I have done:


    1. Completely wiped HDD and started fresh (noumerous times)
    2. Reset touchpad settings to Default.
    3. Made sure only necessary start up programs are running.
    4. Updated Windows
    5. Posted here for help.


    Thanks for your time an help!!!

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Are you installing any custom theme's or theming software?
      My System SpecsSystem Spec

  3. #3


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    How about updating the drivers Drivers
    See note on this page to right, similar issue.

    Windows fully updated ? Which browsers ? Some of these types of software put an extension in browser, check there, check settings in browser mattering to which one, could be setting for smooth scrolling, plus other options.

    Touchpad Not Working ENVY dv6 Win 8 - Page 2 - HP Support Forum - 2159671

    Usability
      My System SpecsSystem Spec

  4. #4


    CT
    Posts : 46
    Multiple


    Quote Originally Posted by alphanumeric View Post
    Are you installing any custom theme's or theming software?
    NO, Nothing at all...just a basic Laptop with Default Software. We all basically use our Droid and Apple Tablets for the most part now...
      My System SpecsSystem Spec

  5. #5


    CT
    Posts : 46
    Multiple


    Quote Originally Posted by jds63 View Post
    How about updating the drivers Drivers
    See note on this page to right, similar issue.

    Windows fully updated ? Which browsers ? Some of these types of software put an extension in browser, check there, check settings in browser mattering to which one, could be setting for smooth scrolling, plus other options.

    Touchpad Not Working ENVY dv6 Win 8 - Page 2 - HP Support Forum - 2159671

    Usability
    Yeah, Drivers all all updated,
    It was happening a lot with IE and Chrome. I'm wondering if I should try a complete wipe and only put on Windows 8 (not the System Recovery Drive) and only install what I want/need. I'm wondering if there is any bloatware from HP that could be causing this...

    I looked at that forum, I'll see if there's a BIOS update....

    Thanks~!!!
      My System SpecsSystem Spec

  6. #6


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Homeuser View Post
    Quote Originally Posted by jds63 View Post
    How about updating the drivers Drivers
    See note on this page to right, similar issue.

    Windows fully updated ? Which browsers ? Some of these types of software put an extension in browser, check there, check settings in browser mattering to which one, could be setting for smooth scrolling, plus other options.

    Touchpad Not Working ENVY dv6 Win 8 - Page 2 - HP Support Forum - 2159671

    Usability
    Yeah, Drivers all all updated,
    It was happening a lot with IE and Chrome. I'm wondering if I should try a complete wipe and only put on Windows 8 (not the System Recovery Drive) and only install what I want/need. I'm wondering if there is any bloatware from HP that could be causing this...

    I looked at that forum, I'll see if there's a BIOS update....

    Thanks~!!!
    Be careful, really would not suggest a BIOS update, can be risky may render your system un-bootable.
    I saying to check the browsers extensions to this touchpads software if any maybe possible issue could be there.
    Even options within the browsers settings itself for scrolling.
      My System SpecsSystem Spec

  7. #7


    CT
    Posts : 46
    Multiple


    What do yo suggest might be an extension I should look for? I don't see anything that's enabled that would cause any Touch Pad issues here..
      My System SpecsSystem Spec

  8. #8


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Homeuser View Post
    What do yo suggest might be an extension I should look for? I don't see anything that's enabled that would cause any Touch Pad issues here..
    Extension having to do with mentioned touchpad in IE Tools Manage Add-ons in file menu. Could also be another extension causing it to happen, conflicting.Not sure where to do it in Chrome, since i do not have it. Otherwise a conflicting software on system. A bug in driver for this Touchpad with Windows 8.
      My System SpecsSystem Spec

  9. #9


    CT
    Posts : 46
    Multiple


    Quote Originally Posted by jds63 View Post
    Quote Originally Posted by Homeuser View Post
    What do yo suggest might be an extension I should look for? I don't see anything that's enabled that would cause any Touch Pad issues here..
    Extension having to do with mentioned touchpad in IE Tools Manage Add-ons in file menu. Could also be another extension causing it to happen, conflicting.Not sure where to do it in Chrome, since i do not have it. Otherwise a conflicting software on system. A bug in driver for this Touchpad with Windows 8.
    Thanks, there isn't anything there like this.. I'm going to go with "A bug" Thanks again...
      My System SpecsSystem Spec

  10. #10


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Homeuser View Post
    Quote Originally Posted by jds63 View Post
    Quote Originally Posted by Homeuser View Post
    What do yo suggest might be an extension I should look for? I don't see anything that's enabled that would cause any Touch Pad issues here..
    Extension having to do with mentioned touchpad in IE Tools Manage Add-ons in file menu. Could also be another extension causing it to happen, conflicting.Not sure where to do it in Chrome, since i do not have it. Otherwise a conflicting software on system. A bug in driver for this Touchpad with Windows 8.
    Thanks, there isn't anything there like this.. I'm going to go with "A bug" Thanks again...
    Since it seemed to happen with IE this is were i thought it could be related to a add-on or extension. Never asked how does system work without it ( Synaptic SMBus click pad) ? Have a mouse to try on it ? Had a restore point before this happened could of tried going back. Thinking if was compatibility issue with Windows 8 and software should happen with any use not just IE.
    If wireless could be something is disturbing the connection at times.

    BIOS may solve it, but as said can be risky and i would not want to suggest it, unless talk to HP directly on it first.
      My System SpecsSystem Spec

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