Windows 8 and 8.1 Forums


Touch Pad problems, need assistance

  1. #11


    CT
    Posts : 46
    Multiple


    Quote Originally Posted by jds63 View Post
    Since it seemed to happen with IE this is were i thought it could be related to a add-on or extension. Never asked how does system work without it ( Synaptic SMBus click pad) ? Have a mouse to try on it ? Had a restore point before this happened could of tried going back. Thinking if was compatibility issue with Windows 8 and software should happen with any use not just IE.
    If wireless could be something is disturbing the connection at times.

    BIOS may solve it, but as said can be risky and i would not want to suggest it, unless talk to HP directly on it first.
    Thanks for your help. I have used a USB mouse and it flies around with out any issues. I tried looking for support at Synaptic as well. no luck there.. I uninstalled drivers and restarted, then re-installed and restarted again. and it still does it. I have looked at the extensions/add-on's in IE and there isn't anything that stands out...I will disable everything in there and turn them on one at a time....I'll let you know how I make out...as far as BIOS, I actually think I'm up to date anyway...

      My System SpecsSystem Spec

  2. #12


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Homeuser View Post
    Quote Originally Posted by jds63 View Post
    Since it seemed to happen with IE this is were i thought it could be related to a add-on or extension. Never asked how does system work without it ( Synaptic SMBus click pad) ? Have a mouse to try on it ? Had a restore point before this happened could of tried going back. Thinking if was compatibility issue with Windows 8 and software should happen with any use not just IE.
    If wireless could be something is disturbing the connection at times.

    BIOS may solve it, but as said can be risky and i would not want to suggest it, unless talk to HP directly on it first.
    Thanks for your help. I have used a USB mouse and it flies around with out any issues. I tried looking for support at Synaptic as well. no luck there.. I uninstalled drivers and restarted, then re-installed and restarted again. and it still does it. I have looked at the extensions/add-on's in IE and there isn't anything that stands out...I will disable everything in there and turn them on one at a time....I'll let you know how I make out...as far as BIOS, I actually think I'm up to date anyway...
    Your most welcome for the help, anytime.
    Tried many steps, yes, disabling each add on or extension at a time is a good way determine if any are causing this issue. At first i never mentioned to try it with a mouse and not this touchpad, just make sure it wasn't anything with system or Windows 8.
    As you saw, it was not, good at least for that part.

    Either as said a buggy driver, incompatibility problem with this software drivers and Windows 8 or IE. Maybe they will come out with a newer version of this driver will fix this problem if it is truly the driver software causing this. Possible try touchpad on another Laptop or Desktop see how it works to rule out it being defective in any way.

    BIOS update should only be done if there is a fix or improvement listed that you really need to help with your system, otherwise not recommend. Good luck, post back if need more help.
      My System SpecsSystem Spec

  3. #13


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Maybe its a hardware issue and the touch pad is failing? How old is the PC? Has anything ever been spilled on it.
      My System SpecsSystem Spec

  4. #14


    CT
    Posts : 46
    Multiple


    Quote Originally Posted by alphanumeric View Post
    Maybe its a hardware issue and the touch pad is failing? How old is the PC? Has anything ever been spilled on it.
    Nothing spilled on it. and it's just over 1 yr old....it was doing it from day 1 but we hardly used it, but since it's Christmas and we needed to buy stuff and research, it seemed like it got worse....I'm gonna try something else soon and let you know...
      My System SpecsSystem Spec

  5. #15


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by alphanumeric View Post
    Maybe its a hardware issue and the touch pad is failing? How old is the PC? Has anything ever been spilled on it.
    Only other thoughts i have since his mouse worked fine with this system. Either that or bad drivers, seems few more have issues from research with this product.
      My System SpecsSystem Spec

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Touch Pad problems, need assistance
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