Solved Intel Management Engine Interface Problem

In Device Manager I have an ! against Intel Management Engine Interface.

In Driver Properties it says:

This device cannot start. (Code 10)
An invalid parameter was passed to a service or function.

I have also seen errors related to this in a recent Perfmon report.

I have tried to update the driver (right click on it in Device Manager, check on Dell website, check with Intel Driver Update Utility) but all these methods say I have the up to date one.

On my other Dell laptop (same spec) the same version of this is running without a problem. On that laptop there was an update in mid November that I don't have on the problem laptop. I have a feeling that I did a System Restore back around that time that affected a few things, and this may have been one of them. I thought I had kept a screenshot of this, but must have deleted it so I can't be sure.

Question is: how can I get this working again?

Should I try uninstalling and reinstalling it?

If so, what is the best (and most foolproof) way to do this? Can I do it from the right click options in Device Manager, for example? I'm a bit concerned that, if I uninstall it I may not get the correct version back again.

yes uninstall the driver until you get the ? mark for unknown device, reboot and reinstall the driver

KYHI said:

yes uninstall the driver until you get the ? mark for unknown device, reboot and reinstall the driver

Click to expand...

Thanks for this, KYHI.

As I'm not very technical can I just clarify:

• will I get the ? for unknown device as part of the process of uninstalling using the right click?
• and from where do I reinstall the driver?

I prefer to know what I'm going to encounter before I start down an unfamiliar road whenever possible .

properties - uninstall driver
download dell driver (extract) then click unknown device - update driver - browse - point to extracted dell driver ( this will load the driver only) not the app.. if you want the whole app - run the dell driver setup

KYHI said:

properties - uninstall driver
download dell driver (extract) then click unknown device - update driver - browse - point to extracted dell driver ( this will load the driver only) not the app.. if you want the whole app - run the dell driver setup

Click to expand...

Thanks for the clarification KYHI. Will have a go at this in the next few days and see if it does the trick.

KYHI said:

properties - uninstall driver
download dell driver (extract) then click unknown device - update driver - browse - point to extracted dell driver ( this will load the driver only) not the app.. if you want the whole app - run the dell driver setup

Click to expand...

Just uninstalled, which was slightly disconcerting as it installed the device as well as the driver.

Rebooted and reinstalled and now I have a properly working driver again .

Another one to tick off the list.

Thank you KYHI :thumb: