Windows 8 and 8.1 Forums


Windows 8.1 consistently disconnecting and reconnecting

  1. #1


    Posts : 3
    Windows 8.1

    Windows 8.1 USB consistently disconnecting


    My Windows 8.1 will stay connected to any of my Android devices, it rapidly connects and disconnects, sometimes so quickly the connection sound doesn't have time to finish before the disconnecting sound is played. I have my new laptop (Dell XPS 9530) about a month and I've spent several hours every week trawling through forums and search engines trying every solution I could find.


    The consensus as far as I can see is that nobody wants to admit that the fault lies with Windows 8.1 when clearly it does!


    Here is a list of everything I have tried:
    (All with no other USB peripherals plugged in)


    Tried different cables, all high quality Samsung genuine cables;


    Tried different USB ports I've tried all of them several times.


    Turn off automatic power management I've turn it on and off followed by restarts, still the same issue.


    Tried this fix:
    Windows 8.1, USB device constantly being disconnected and reconnected. - Microsoft Community


    Tried this, buy my Regedit does not have the EnhancedPowerManagementEnabled option.
    Help! After installing Windows 8.1, my USB device doesn't charge or it disconnects and reconnects frequently... - Microsoft Windows USB Core Team Blog - Site Home - MSDN Blogs


    Tried newest Samsung drivers with and without Kies.

    Re-installing USB controllers


    Everything works fine on my other W7 laptop, it is definitely down to Windows 8.1! I know this because even when I run an OS in Vmware and forward the USB connection to my virtual drive, it NEVER disconnects!


    The worst thing is I'm an Android developer, and after having bought the most expensive laptop I'v eever owned, I can't run or test any apps because it can't do something as simple as hold onto a USB connection for over a few seconds at a time!


    If anybody has any other ideas as to what I can to fix this I would be extremely grateful, after wasting so many hours trying to find a solution I've fallen behind on my work and I can't afford to keep up this banging my head against the wall,retrying solutions that don't work.


    In the meantime, when I need to test and app I have to resend my code to my phone/tablet over and over in the hope it reaches the device in one of the small windows of time that it stays connected, all the while putting up with the annoying connect/reconnect bleeps!
    Last edited by Conti; 19 Nov 2014 at 10:31.

      My System SpecsSystem Spec

  2. #2


    Hi,
    Am so sorry that they couldnt find a fix for your problem but youve come to the right place.
    Anyway your problem is so rare and weird but we will do our best.
    Okay first you have to download several tools and give me their log so we can approach the problem bit by bit.
    First do this:
    P.S: i know you are a developer and have advanced skills but please follow the instructions to avoid any problems
    If any program won't run ( due to the infection ) let me know.
    Run RogueKiller
    http://www.softpedia.com/get/Securi...
    http://majorgeeks.com/RogueKiller_d...
    http://www.geekstogo.com/forum/file...
    http://tigzy.geekstogo.com/roguekil...
    http://www.sur-la-toile.com/RogueKi...
    User Guide
    http://www.adlice.com/softwares/rog...
    Official tutorial
    http://www.adlice.com/softwares/rog...
    If RogueKiller won't run, open IE & turn off SmartScreen Filter.
    http://windows.microsoft.com/en-AU/...
    Download & SAVE to your Desktop. If your default download location is not theDesktop, drag it out of it's location onto the Desktop.
    Quit all programs that you may have started.
    Shutdown your antivirus to avoid any conflicts.
    Please disconnect any USB or external drives from the computer before you run this scan!
    For Vista or Windows 7/8, right-click and select "Run as Administrator to start"

    For Windows XP, double-click to start.
    Wait until Prescan has finished ...
    Then Click on "Scan" button
    Wait until the Status box shows "Scan Finished"
    Click on "Delete"
    Wait until the Status box shows "Deleting Finished"
    Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
    The log should be found in RKreport[1].txt on your Desktop.
    Exit/Close RogueKiller.
    When completed make sure to re-enable your antivirus.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Thank you for this!

    My log file is attached.
    Windows 8.1 consistently disconnecting and reconnecting Attached Files
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1


    I discovered a temporary fix that helps my rage when I'm trying to test apps on my device, I found a short 12 inch micro USB cable, this one still disconnects every few minutes, not every few seconds like the regular length leads. I recently read online that Windows 8.1 seems to prefer shorter leads.

    I only had to make the move to W8 because because I'll be developing Windows Phone apps, I would have happily stayed with 7 otherwise.

    What an excuse of an operating system, seriously!
      My System SpecsSystem Spec

  5. #5


    Ok,
    Next:
    Run Junkware Removal Tool
    http://www.softpedia.com/get/Securi...
    http://www.bleepingcomputer.com/dow...
    http://thisisudax.blogspot.com.au/2...
    Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
    Warning! Once the scan is complete JRT will shut down your browser with NOwarning.
    Shut down your protection software now to avoid potential conflicts.
    Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
    Click this link to see a list of security programs that should be disabled and how to disable them.
    http://www.bleepingcomputer.com/for...
    http://www.techsupportforum.com/for...
    Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
    The tool will open and start scanning your system.
    Please be patient as this can take a while to complete depending on your system's specifications.
    On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
    Copy and Paste the contents of the JRT.txt log please. Run Junkware Removal Tool
    http://www.softpedia.com/get/Securi...
    http://www.bleepingcomputer.com/dow...
    http://thisisudax.blogspot.com.au/2...
    Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
    Warning! Once the scan is complete JRT will shut down your browser with NOwarning.
    Shut down your protection software now to avoid potential conflicts.
    Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
    Click this link to see a list of security programs that should be disabled and how to disable them.
    http://www.bleepingcomputer.com/for...
    http://www.techsupportforum.com/for...
    Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
    The tool will open and start scanning your system.
    Please be patient as this can take a while to complete depending on your system's specifications.
    On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
    Copy and Paste the contents of the JRT.txt log please.
      My System SpecsSystem Spec

Windows 8.1 consistently disconnecting and reconnecting
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