Cannot turn on Bluetooth on Windows 8

R

Riaan26

New Member
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Hallo,

I have searched endlessly on Google to try and find a solution to my problem, I hope I can find it here.

I cannot turn on Bluetooth on my Asus Notebook X551M (Windows 8 - 64 bit)

Apparently there is a button somewhere on the laptop where you can turn it on, I've looked and searched but cannot find it.

If I go to SETTINGS > CHANGE PC SETTINGS > WIRELESS then I can see several items such as BROADBAND, WI-FI and BLUETOOTH, but the bluetooth is just a solid grey, there is no way to turn it on. The broadband and wi-fi are turned on, but you cannot set the bluetooth to ON mode.

I re-installed new drivers (as recommended on the Asus official driver website, but nothing works.

Please help me to turn it back on!!
 

My Computer

System One

  • OS
    Windows 8
On most laptops now, there's a keyboard combo you press to turn these things on/off and that requires special software to be installed in order to properly interpret these signals. And are you absolutely positive that your specific model has BT built in? It doesn't say something like "BT Ready" which is marketing speak for "no BT on this model you cheap *******." If you go to the device manager, you see listings under Bluetooth?
 

My Computer

System One

  • OS
    8.1
On the Asus website the specs list Bluetooth as optional on that model. Are you sure your laptop has that option?
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
    CPU
    3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
    Motherboard
    ASUS TUF Z370-Pro Gaming, HP, MS
    Memory
    16G, 8G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
    Screen Resolution
    3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    665Mbps/15Mbps down/up
    Browser
    FireFox, MS Edge
    Antivirus
    Defender on all
    Other Info
    Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.
asvent said:
On most laptops now, there's a keyboard combo you press to turn these things on/off and that requires special software to be installed in order to properly interpret these signals. And are you absolutely positive that your specific model has BT built in? It doesn't say something like "BT Ready" which is marketing speak for "no BT on this model you cheap *******." If you go to the device manager, you see listings under Bluetooth?
Click to expand...

Yes, it does have bluetooth in the Device Manager. Underneath Bluetooth it shows MEDIATEK BLUETOOTH ADAPTER and MICROSOFT BLUETOOTH ENAMURATOR.

I recently installed a Bluetooth device called BT.2.0 which , if you troubleshoot had several drivers that needed updating, i updated most of them EXCEPT one called BLUETOOTH PROFILE INTERFACE DRIVER, which I simply cannot update, I have tried everything.
 

My Computer

System One

  • OS
    Windows 8
Did you check your manual? Note the BIG BOLD IMPORANT! notice on page 61 where it says Bluetooth is disabled in Airplane mode.
 

My Computer

System One

  • OS
    W10 Pro
    Computer type
    PC/Desktop
Riaan26 said:
asvent said:
... I recently installed a Bluetooth device called BT.2.0 which , if you troubleshoot had several drivers that needed updating, i updated most of them EXCEPT one called BLUETOOTH PROFILE INTERFACE DRIVER, which I simply cannot update, I have tried everything.
Click to expand...
So, you're saying that you are using a USB Bluetooth adapter? Have you tried looking for the website of the mfr of that adapter to see if they have updated drivers? If this is a cheap, generic adapter you may be out-of-luck and may need to try a different adapter in order to find one that all the drivers can be installed.

I have used a number of these cheap, generic adapters on Win 7 & Win 8 and have had really good luck with them, just plugged them in, Windows installed the drivers and they worked. You may have just gotten one with flaky drivers.
Click to expand...
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
    CPU
    3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
    Motherboard
    ASUS TUF Z370-Pro Gaming, HP, MS
    Memory
    16G, 8G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
    Screen Resolution
    3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    665Mbps/15Mbps down/up
    Browser
    FireFox, MS Edge
    Antivirus
    Defender on all
    Other Info
    Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.
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